Rajesh G

I am a Technical Support Specialist with over three years of hands-on experience delivering IT support across Windows, macOS, and Linux environments. I excel at diagnosing and resolving network, VPN, and firewall issues while maintaining high customer satisfaction.

My strengths include detailed log analysis, configuration reviews, reproducing customer environments in labs, and recommending corrective actions based on root-cause investigations. I routinely collaborate with engineering, QA, and development teams to resolve defects and improve products.

I have solid networking knowledge—TCP/IP, DNS, DHCP, OSPF, BGP, VLANs, and L2/L3 switching—and experience with security technologies such as firewalls, IDS/IPS, VPN gateways, and ACLs. I am comfortable supporting identity and access management (MFA, Azure AD, LDAP) and using enterprise tools like ServiceNow and Wireshark.

I am committed to clear communication, calm methodical troubleshooting, strong documentation, and a team culture of openness and continuous learning. I participate in on-call rotations and focus on meeting SLAs while driving repeatable solutions and knowledge-base contributions.