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Camilo Silva

@camilosilva

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IT Support Specialist at Teleperformance who resolved Apple users’ software, network, and account issues.

Canada

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What I'm looking for

I'm seeking to leverage my versatile technical skillset and background in high-stakes operational environments to deliver efficient IT solutions.

At Teleperformance, I provided Tier 1 technical support to Apple users, resolving software, network connectivity, and account synchronization issues. I documented symptoms and resolutions in internal ticketing systems and guided users through troubleshooting for iOS and macOS.

At Mucci Farms, I use Clarifresh and Famous to record and report daily metrics, and troubleshoot basic issues with digital reporting tools. I studied Computer Systems Technology - Networking at St. Clair College and am completing the Google IT Support Professional Certificate.

Experience

Work history, roles, and key accomplishments

Current

Quality Lead (Data & Operations Focus)

Current

Mucci Farms

Jul 2025 - Present (1 year 3 months)

Utilize enterprise software applications to record, track, and report daily metrics. Troubleshoot operational issues on digital reporting tools and coordinate with IT and cross-functional teams.

Clarifresh Famo.Us Data Reporting Troubleshooting Cross Functional Communication

Bilingual Technical Support Representative

Teleperformance

Jun 2023 - Dec 2023 (6 months)

Provided Tier 1 technical support to Apple users globally, resolving software, network, and account issues. Documented troubleshooting steps in ticketing systems and guided users through iOS and macOS workflows.

Tier 1 Helpdesk Support Ticketing Systems Remote Desktop Troubleshooting iOS MacOS Network Troubleshooting Customer Service

Flight Dispatcher & Operations Controller

Latam Airlines & Helistar S.A.S

Mar 2021 - Jul 2023 (2 years 4 months)

Conducted rigorous assessments of data including weather, fuel, and weight & balance under strict time constraints. Demonstrated problem-solving and critical thinking in a regulated technical environment.

Data Analysis Problem Solving Critical Thinking Operations Management

Education

Degrees, certifications, and relevant coursework

Coursera

Google IT Support Professional Certificate, IT Support

In progress, expanding expertise in advanced IT support, system administration, and network security.

St. Clair College

Ontario College Diploma, Computer Systems Technology - Networking

2024 - 2025

Completed an Ontario College Diploma in Computer Systems Technician - Networking, with coursework in network configuration, server administration, and network security.