Open to opportunities

Nicole Rodríguez

@nicolerodrguez

Community Manager and digital communications specialist focused on engagement, customer support, and content management.

Argentina

Message

What I'm looking for

I’m looking for a community- and content-focused role where I can manage social media, handle citizen/customer inquiries, and coordinate with teams to improve communications. I want a mission-driven environment that values clear, accessible information and continuous growth.

I’m a Community Manager and digital communications specialist with experience in public institutions, supporting citizen engagement through social media interactions, email communications, and responsive community outreach. In my current role with the General Directorate of Citizen Participation and Proximity in Government of the City of Buenos Aires, I manage citizen inquiries, suggestions, and content moderation while coordinating across departments to resolve cases and improve digital communication.

Previously, I strengthened my customer support and administrative foundation through roles as a Digital Communication and Customer Support professional (2023–2024) and as an Administrative Assistant (2024) handling appointment scheduling, patient reception, billing, and cash closing. I’ve also supported onboarding and validated documentation and identity records, and I’m comfortable working with large volumes of information, remote collaboration, and cross-functional communication—always focused on problem-solving, adaptability, and delivering clear, engaging information to the community.

Experience

Work history, roles, and key accomplishments

Current

Digital Communications Specialist

Current

GCBA - Citizen Participation Directorate

Aug 2025 - Present (10 months)

Manage social media interactions and email communications, handling citizen inquiries, suggestions, and complaints. Coordinate with multiple departments to resolve cases and create instructional digital materials.

Social Media Management Email Communication Content Moderation Citizen Support Community Outreach Cross functional Coordination Data Management Canva

Community Outreach & Data Entry Specialist

GCBA - Citizen Participation Directorate

Jan 2023 - Jan 2024 (1 year)

Support citizen engagement initiatives through community outreach and public activity communication. Digitize and manage large volumes of information while coordinating digital and audiovisual content archives.

Data Entry Community Outreach Customer Support Community Management Audiovisual Content Archiving Google Workspace Meta Business Suite Administrative Operations

Public Service Assistant

Ministry of Health (GCBA)

Jan 2021 - Jan 2022 (1 year)

Provide public service support in high-volume environments by validating documentation and identity records. Manage data entry tasks and assist with administrative customer service needs.

Public Service Identity Verification Data Entry Administrative Support Customer Service Validation Team Collaboration High Volume Management Cross Functional Communication

Billing & HR Onboarding Assistant

Tata Consultancy Services (Uruguay)

Jan 2021 - Jan 2022 (1 year)

Process billing and payment follow-ups and support HR onboarding by assisting with employee profile creation. Resolve inquiries and support new hires during onboarding across customer service and administrative workflows.

Billing Support HR Onboarding Customer Support Chat Support Data Entry Microsoft Office Google Workspace Meta Business Suite Administrative Support

Administrative Assistant

Sof Ophthalmology Clinic

Jan 2024 - Present (2 years 5 months)

Manage appointment scheduling and patient reception while providing customer service and administrative support. Handle billing workflows and cash closing processes to support daily clinic operations.

Appointment Scheduling Customer Service Billing Support Cash Handling Administrative Support Record Management Microsoft Office Team Collaboration