Open to opportunities

Camila Pascotto

@camilapascotto

Message

Operations & Project Specialist blending Agile and financial-services expertise to drive operational excellence.

Brazil

Message

What I'm looking for

I seek roles that leverage Agile and traditional project management in financial services, emphasizing stakeholder collaboration, compliance, and measurable process improvements.

I am an Operations & Project Management Specialist with over 10 years' experience in high-stakes business environments and financial services, skilled at optimizing customer journeys, sales workflows, and end-to-end operational processes. I combine traditional project management and Agile practices—holding PSM I and Google Project Management credentials—to remove impediments, manage stakeholders, and deliver consistent, high-impact results.

My background includes managing credit approval and insurance sales processes, ensuring compliance with LGPD and tax documentation standards, and monitoring KPIs to meet team goals and service quality targets. I have a strong track record in process improvement, stakeholder coordination across internal teams and financial partners, and driving operational excellence in sales and customer-success contexts.

Experience

Work history, roles, and key accomplishments

Current

Operations & Project Specialist

Current

Box Car COM

Jan 2018 - Present (8 years)

Led end-to-end project and sales operations for vehicle sales and insurance products, improving delivery speed and reducing errors through process and documentation improvements under LGPD compliance.

Operations Management Project Management Process Improvement Stakeholder Management Financial Compliance Customer Success KPI Tracking Scrum

Travel Consultant

Byblos Travel Agency

Jan 2016 - Dec 2017 (1 year 11 months)

Managed end-to-end travel operations, bookings, and financial transactions for diverse clients, maintaining high customer satisfaction and coordinating with international partners.

Customer Service Documentation Stakeholder Management

Education

Degrees, certifications, and relevant coursework

Google / Coursera

Google Project Management Professional Certificate, Project Management

2026 - 2026

Completed the Google Project Management Professional Certificate covering the project lifecycle, traditional and Agile methodologies, governance, and problem-solving techniques.

Scrum.org

Professional Scrum Master I (PSM I), Agile / Scrum

2024 - 2024

Grade: 97%

Earned the Professional Scrum Master I (PSM I) certification with a 97% score, validating expertise in the Scrum Framework and team facilitation.

FEBRABAN

Financial Services & Compliance Certification, Financial Services & Compliance

2023 - 2023

Completed a Financial Services & Compliance certification focused on Brazilian banking regulations, financial operations, and ethical compliance standards.