Camila Pascotto

Strategic Customer Success & Operations leader with over 10 years of experience managing high-value Enterprise portfolios. My career is built on the intersection of operational excellence and client financial success. I specialize in transforming complex customer requirements into scalable business growth, ensuring long-term retention through data-driven strategies and proactive relationship management.

As a Certified Scrum Master (PSM I) and FEBRABAN-certified professional, I combine Agile methodologies with a rigorous standard for financial compliance and data integrity. This unique blend allows me to navigate the complexities of SaaS ecosystems while delivering measurable ROI for stakeholders.

Core Expertise:
* Enterprise Portfolio Management: Overseeing multi-million dollar assets with a focus on expansion and churn mitigation.
* Customer Journey Optimization: Leveraging Agile frameworks to streamline onboarding and enhance the "Time to Value."
* Strategic Advising: Acting as a trusted partner for C-level stakeholders, translating technical data into business results.
* Operational Rigor: Expertise in CRM workflows (Salesforce), project governance, and financial reporting.

Currently deepening my technical expertise in Technology Management at FIAP, I am driven by the "Be Better" mindset—constantly seeking innovative ways to improve the client experience and drive organizational growth.

🎯 Key Skills:
CS: Retention Strategy, Customer Journey Mapping, QBRs (Quarterly Business Reviews), Expansion Revenue.
Ops: Agile (PSM I), Project Lifecycle, Data Analysis, CRM Management.
Finance: Asset Management, Compliance (FEBRABAN), ROI Forecasting.