Luna Sánchez

I provide customer service experience where I help people solve problems with clarity, patience, and empathy. I’m calm under pressure and detail-oriented, and I enjoy working in organized, fast-paced environments where accuracy and care matter.

Since Jan. 2024, I’ve worked as a Customer Service Representative at Concentrix, supporting users of Disney+ and Hulu with account management, billing issues, cancellations, refunds, and technical troubleshooting. I resolve inquiries efficiently while maintaining high customer satisfaction through active listening and clear communication.

I’m comfortable managing multiple platforms and systems simultaneously to ensure accurate and timely assistance. I also maintain strong, up-to-date product knowledge to deliver relevant information, and I’m always curious—driven by the opportunity to learn and take on new challenges every day.