I've supported Disney+ and Hulu at Concentrix, resolving streaming, account, and billing issues while maintaining CSAT and FCR performance.
I also handled post-purchase support at Mercado Libre, including returns, claims, shipping logistics, and buyer-seller mediation. I use CRM tools, technical troubleshooting, retention, and cross-selling to deliver fast, policy-compliant resolutions.
As a Teleperformance content moderator for Meta, I reviewed user-generated content against Community Standards and Safety Guidelines, making accurate decisions under high-volume targets.
