Open to opportunities

Kayla Hort

@kaylahort

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Experienced Administration Assistant with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an Administration Assistant with six years of experience in the clerical and administration field. My professional journey has equipped me with excellent customer service skills, allowing me to maintain positive and professional relationships with both staff and clients. I pride myself on being organized, self-motivated, and consistently completing assignments in a timely manner.

Throughout my career, I have held various roles that have honed my skills in managing multi-line telephones, processing payments, and providing administrative support across different departments. My experience includes working with diverse teams, coordinating schedules, and supervising employees, which has further developed my leadership abilities. I am passionate about creating efficient workflows and ensuring that all tasks are executed with precision.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Four Wheel Campers

May 2023 - Present (2 years 2 months)

Managed multi-line telephone systems, screened calls, and directed inquiries to appropriate personnel. Processed customer payments, handled website inquiries via HubSpot, and prepared extensive paperwork for customer and dealer orders.

Multi Line Phone Systems HubSpot Data Entry Order Management Customer Service Payment Processing Administrative Support document preparation

Jr. Service Advisor

La Mesa RV

Dec 2021 - Present (3 years 7 months)

Handled customer phone calls and emails regarding service inquiries and appointments. Coordinated repairs, communicated timeline updates, and managed parts ordering with various departments.

Customer Service Scheduling Data Entry Communication Repair Coordination Appointment Setting Customer Relations

Management Administrative Assistant

G2 Secure Staff Sacramento Airport

Oct 2020 - Present (4 years 9 months)

Assisted with new contract implementation, including hiring, uniform and badge ordering, and office setup. Managed employee files, payroll, scheduling, and facilitated the badging process for new hires.

Payroll Scheduling Employee Relations Office Management Invoicing Customer Service Data Entry Administrative Support

Office Manager

Interchange RV/Boat Repair /Indoor Storage

Apr 2018 - Present (7 years 3 months)

Assisted in establishing a new business, coordinating meetings with contractors and city departments. Managed all accounts, including vendors, bills, and payroll, and handled parts and supplies ordering.

Business Development Account Management Payroll Quickbooks Microsoft Office Customer Service Office Management Invoicing Scheduling

Administrative Assistant/Receptionist

Kiddie Academy

Sep 2016 - Present (8 years 10 months)

Communicated professionally with coworkers and parents, audited weekly lesson plans, and trained new employees on policies. Managed phone calls, emails, and assisted with payments and event planning.

Communication Training Development Customer Service Event Planning Office Management Microsoft Office Scheduling Administrative Support Payment Processing

Administrative Assistant

Nobel Learning Communities, Inc.

Jun 2012 - Present (13 years 1 month)

Held multiple roles, including Preschool Teacher and Administrative Assistant, providing a safe environment for children and creating lesson plans. Managed communications, audited school plans, and trained new employees.

Early Childhood Education Lesson planning Communication Training Development Administrative Support Customer Service Microsoft Office Event Planning Data Entry

Preschool Teacher

Alphabet Soup

Jun 2008 - Present (17 years 1 month)

Provided a safe and inviting environment for young children, developing weekly lesson plans based on observations and assessments. Communicated effectively with coworkers and parents, providing written assessments.