Caleb Balakpa
@calebbalakpa
I drive telesales, customer engagement, and loan marketing across call centre environments.
GhanaWhat I'm looking for
I've driven client engagement, sales, and loan-processing support at M-KOPA, Izwe Savings and Loans, and Choice Forwarding International in Ghana.
At M-KOPA, I conducted fully outbound client outreach, executed marketing strategies for existing customers, resolved product challenges, and facilitated online loan processing. I consistently achieved daily and monthly KPIs for client engagement and sales performance using M-KOPA Net, 3CX, Freshdesk, Microsoft Excel, Teams, and Outlook.
At Izwe Savings and Loans, I've supported loan applicants, managed inbound and outbound calls, promoted financial products, and tracked leads, interactions, and sales conversions. My experience also includes field marketing, telemarketing, reception, reservations, payment processing, and customer service.
I'm ready to apply my Diploma in Digital Marketing, communication skills, and customer-focused sales experience to drive revenue growth and stronger client experiences.
Experience
Work history, roles, and key accomplishments
Conducted outbound calls to clients, executed marketing strategies, resolved customer challenges, and facilitated online loan processing. Achieved daily and monthly KPIs critical to team success.
Education
Degrees, certifications, and relevant coursework
Adonten Senior High School
High School Diploma, Agriculture Science
Completed high school education with a focus on Agriculture Science at Adonten Senior High School in Aburi, Eastern Region.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
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