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Caitlin Mitchell

@caitlinmitchell

Customer Service Specialist at Teleperformance UK, resolving customer queries by phone and documenting each call clearly.

United Kingdom

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What I'm looking for

I’m looking for remote work in customer service or office support.

At Teleperformance UK, I resolve customer queries through incoming calls and leave clear, concise notes summarising each call. I work toward company targets while maintaining quality scores.

As a Team member at Upper crust, I served customers and upsold in a fast-paced setting. I also trained new staff and supported them when needed.

At Buccaneers Bay, I hosted children’s parties, communicated with customers about requirements, and helped create an enjoyable experience for children and adults.

At Papa Johns, I prepared takeaway meals, followed food safety and portion-control requirements, and kept the workspace clean. I’m completing a Level 3 CIPD Course in People Practice.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Teleperformance UK

Resolved customer queries via incoming calls in a fast-paced environment, maintaining high stats and quality scores while meeting company KPIs.

Customer Service Communication Skills Problem Solving KPI Achievement Call Handling note taking

Team Member

Upper Crust

Apr 2023 - Feb 2024 (10 months)

Served customers and upsold products in a fast-paced environment, trained new staff, and maintained cleanliness and safety standards.

Customer Service Upselling Training Problem Solving Lone Working

Children's Party Host

Buccaneers Bay

Mar 2021 - Apr 2022 (1 year 1 month)

Ensured customers received value for money and children enjoyed parties, maintaining a safe and sanitized environment while communicating with customers and staff.

Customer Service Communication Skills Teamwork Safety Awareness Event Coordination