bettina georgieva

I’m a Customer Service Representative with hands-on technical support experience, strong customer sales capability, and a detail-first approach to resolving complex billing and provisioning issues. I’m confident handling multi-channel customer interactions under high-pressure environments while protecting service standards and customer satisfaction.

In my recent role, I supported customers across platforms including Earnest, Penfold, SPM, and the Openreach HUD—processing orders, tracking service provision, and resolving technical or billing-related problems. I maintain accurate records in CRM systems to keep every case consistent, traceable, and ready for follow-up.

I also coordinate directly with third-party infrastructure providers such as Openreach and CityFibre to address provisioning delays and network faults. I prioritize fast, correct resolution by using cross-system coordination and clear communication to move cases forward.

I consistently meet or exceed KPIs across sales conversions, resolution times, and customer satisfaction metrics. I’m eager to contribute to a remote-first team that values precision, efficiency, and continuous improvement through proactive problem-solving and knowledge sharing.