Caitlin Hefner
@caitlinhefner
Healthcare operations leader improving clinical workflows, EMR adoption, and patient access.
United StatesWhat I'm looking for
I am a healthcare administration and clinical operations professional with hands-on experience supporting ambulatory practices through workflow optimization, EMR implementation, insurance authorization, and patient access operations. I bring a systems-focused mindset, strong cross-functional communication, and a track record of translating complex processes into practical workflows that improve patient experience and provider efficiency.
In my current role I support daily clinical and administrative operations for a high-volume podiatric practice and affiliated ambulatory surgery center, coordinating insurance authorizations, redesigning scheduling and clearance workflows, and leading the transition from paper charts to an electronic medical record. I have developed standardized scheduling checklists, risk-screening questionnaires, post-op tracking tools, and improved sterile processing and specimen handling workflows to support compliance and operational reliability.
Experience
Work history, roles, and key accomplishments
Clinical Operations Coordinator
Sierra Podiatry Center
Aug 2022 - Present (3 years 6 months)
Support daily clinical and administrative operations for a high-volume podiatric practice and affiliated ambulatory surgery center; redesigned scheduling and clearance workflows to reduce delays and rescheduling and coordinated authorizations for 8–10 surgical cases monthly.
Household Operations Manager
Family Care & Household
Oct 2019 - Aug 2022 (2 years 10 months)
Managed complex household operations during a 13-month overseas military deployment and led full-time homeschooling during the COVID-19 pandemic, coordinating schedules, documentation, and adaptive planning.
Life Coach / Small Business Owner
Caitlin Hefner
Sep 2017 - Mar 2019 (1 year 6 months)
Delivered structured, goal-oriented coaching focused on mindset development and workflow optimization while managing client scheduling, communications, and service delivery as a sole proprietor.
Front Office Receptionist
Summit Surgery Center
Jun 2013 - Jul 2016 (3 years 1 month)
Supported patient access operations including check-in, scheduling, insurance verification, medical records management, and assisted with collections and entry-level accounts payable.
Entry Level Medical Billing
Digestive Health Associates
Jul 2012 - Nov 2012 (4 months)
Supported charge entry, collections, and credentialing processes as a temporary medical billing staff member.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Certificate, Medical Billing
Enrolled in an entry-level medical billing program with expected graduation in August 2026, focused on foundational billing and revenue cycle concepts applicable to healthcare settings.
CCCarrington College
Certificate, Medical Assisting
2011 - 2011
Completed a Medical Assisting certification program at Carrington College in 2011 with training in clinical and administrative support tasks.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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