Caitlin Brown
@caitlinbrown1
Optical Assistant at Vision Express, managing customer records, appointments and pre-screening while delivering personalised service.
United KingdomWhat I'm looking for
At Vision Express, I provide personalised customer service and manage customer records, prescriptions and appointment information. I also carry out pre-screening and contact lens appointments in line with company procedures.
As a Retail Shift Lead at Bourne Leisure, I supported a retail team and handled daily operations, including banking, cash handling and compliance checks. I helped keep shifts running smoothly while responding to customer and team needs.
As a self-employed musician, I manage scheduling, budgets and client communication, and coordinate live-event logistics. I also create digital marketing content and write, record and produce original music using Logic Pro X.
Experience
Work history, roles, and key accomplishments
Optical Assistant
Vision Express
Aug 2024 - Present (2 years 2 months)
Provide professional, personalised customer service throughout the customer journey, adapting communication to individual needs. Manage customer records, prescriptions and appointment information with accuracy and attention to detail.
Musician
Self-Employed
Feb 2020 - Present (6 years 8 months)
Manage all aspects of a self-employed creative business, including scheduling, budgeting, email communication and applications. Plan and coordinate live events, managing logistics and technical requirements from preparation through to completion.
Retail Shift Lead
Bourne Leisure
Apr 2021 - Aug 2024 (3 years 4 months)
Led and supported a retail team, allocating tasks and maintaining high standards of customer service. Took responsibility for daily operational activities including opening/closing, banking, cash handling and administrative checks.
Education
Degrees, certifications, and relevant coursework
Chichester College
BTEC Level 3, Music
2018 - 2020
Grade: Distinction*, Distinction
Completed a BTEC Level 3 in Music, achieving Distinction* and Distinction.
Felpham Community College
GCSE, General Studies
2013 - 2018
Grade: English Language, English Literature, Mathematics - Grade 8
Completed GCSEs, including English Language, English Literature, and Mathematics.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
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