At The Range, I deliver customer service in a busy retail environment, resolve queries and complaints, and help maintain service standards.
I supervise and train staff, manage cash handling, monitor stock, and organise team rotas. I also helped improve customer feedback by resolving issues and training team members to handle complaints.
At GoHealth, I supported customers by troubleshooting issues over the phone and through online portals. I created support guides and trained new staff, and was recognised for client care and teamwork.
As an Administrative Customer Support intern at APTECH, I assisted with front-line enquiries, appointments, and client records. I developed a tracking system for appointments and customer enquiries that reduced wait times by 20%.
