Caitlin Brauns

Managed high-pressure situations and resolved conflicts with patience and clarity. Handled reservations, guest seating, floor coordination, and VIP relations in an upscale pub-bar restaurant.

Responsible for opening and closing the shop, including cash ups, equipment checks, and liaising with estate security. Managed communication with estate management and security regarding daily operations, incidents, and stock needs.

Ensured rapid table turnover by efficiently clearing and resetting tables, directly contributing to increased customer throughput. Supported front-of-house operations by preparing beverages, plating dishes, and maintaining station cleanliness and stock levels.

Supervised equipment and coordinated team activities, building leadership skills. Provided clear instructions and assistance to customers, ensuring they understood processes and felt supported.

Assisted with menu planning and catering, which involves structuring tasks and timelines. Designed and decorated custom cakes, showcasing creativity and the ability to guide others through a step-by-step process.

Engaged with the public to promote a cause, developing confidence to speak clearly and persuasively in front of groups. Handled cash and managed a stall layout, demonstrating organizational skills and trustworthiness.

Completed a 120-hour TEFL/TESOL certification focused on teaching English as a foreign language to non-native learners.

Completed an Introduction to AI course covering fundamentals of AI, LMs, and LLMs.

Earned a General Education Diploma, covering reasoning and understanding in English, Mathematics, Science, and Social Studies.