Amanduh Siban
@amanduhsiban
I resolve customer needs and create welcoming service experiences.
South AfricaWhat I'm looking for
I've supported customers across IPSOS, Smollan Financial Services, and Ribs & Burgers, handling concerns with empathy and keeping service experiences smooth in fast-paced environments.
At Smollan Financial Services, I handled 60+ calls daily and resolved 90% of issues on first contact while providing accurate product information to support sales and retention. At IPSOS, I collected client feedback professionally, maintained data accuracy and confidentiality, and addressed concerns to improve satisfaction.
My Journalism diploma, TEFL certificate, and radio volunteering have strengthened my communication, interviewing, content-writing, and audience-engagement skills. I also bring banquet and corporate event coordination experience from Pple Hospitality.
Experience
Work history, roles, and key accomplishments
Journalism Intern
Moneyweb
Jun 2017 - Feb 2018 (8 months)
Researched, wrote, and edited articles for online publication. Assisted senior journalists with fact-checking, interviews, and content development, and produced multimedia content that increased reader engagement.
Education
Degrees, certifications, and relevant coursework
Rosebank College
Diploma in Journalism, Journalism
2015 - 2018
Pursued a Diploma in Journalism, gaining skills in writing, editing, and media production.
Orlando High School
National Senior Certificate, General
Completed National Senior Certificate in 2014.
Tefl Universal
120 Hour TEFL Certificate, English Teaching
Completed a 120-hour TEFL certification, preparing to teach English to non-native speakers.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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