Lyn Pacheco
@lynpacheco
Dedicated crisis counselor with strong customer service and caregiving skills.
What I'm looking for
I am a dedicated professional with a diverse background in crisis counseling, customer service, and caregiving. Currently, I work as a Crisis Counselor at 988 Deaflead, where I provide support to individuals experiencing acute emotional or mental crises. My role involves counseling via text and coordinating with emergency services when necessary, showcasing my ability to handle high-pressure situations with empathy and professionalism.
Previously, I served as a Quality Rater at Activus Connect, where I analyzed and provided feedback on various types of information for leading search engines. This role honed my analytical skills and attention to detail. My experience as a Childcare Provider and Resident Associate has equipped me with strong interpersonal skills and the ability to work effectively with children and seniors, particularly those with Alzheimer's and dementia.
With an Associate's degree in Medical Administrative Assistant and ongoing education, I am committed to continuous learning and professional development. I pride myself on being a hard worker, a fast learner, and an excellent multitasker, always striving to provide the best service possible.
Experience
Work history, roles, and key accomplishments
Crisis Counselor
988 deaflead
Jul 2023 - Present (2 years)
Counseled and advised individuals experiencing acute emotional or mental crises via text. Followed up with individuals to dispatch emergency services when necessary.
Quality Rater
Activus Connect
Feb 2022 - Present (3 years 5 months)
Analyzed and provided feedback on various types of information for leading search engines using an online AI tool. Logged onto the online tool to select and rate tasks.
Childcare Provider
Miss Kellies Childcare
Oct 2020 - Present (4 years 9 months)
Planned lessons and activities for children, assisted with diaper changes and potty training. Maintained a clean and sanitized classroom environment, including bathrooms.
Resident Associate/Med Tech
Brookdale Senior Living
Aug 2017 - Present (7 years 11 months)
Provided comprehensive care to residents with Alzheimer's and dementia, including assistance with dressing, transfers, and feeding. Managed medication distribution, answered phones, and completed necessary forms.
Customer Service Associate
dd's DISCOUNTS
May 2016 - Present (9 years 2 months)
Managed customer inquiries, operated the register, and processed returns. Maintained the dressing room, ensured floor cleanliness, and restocked shelves.
Cashier
Wendy's
Jan 2016 - Present (9 years 6 months)
Handled cash register operations, restocked inventory, and maintained cleanliness standards. Greeted customers and occasionally managed the drive-through.
Cashier
Regal Cinemas
Apr 2015 - Present (10 years 3 months)
Maintained cleanliness, stocked concession items, and operated the cash register. Demonstrated multitasking and customer service skills.
Internship
Mount Saint Mary College
Oct 2013 - Present (11 years 9 months)
Assisted with stocking, organizing, and cleaning tasks. Managed incoming phone calls and provided administrative support.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy-Clearwater
Associate's degree, Medical Administrative Assistant
Currently pursuing an Associate's degree in Medical Administrative Assistant. This program focuses on developing skills necessary for administrative roles in healthcare settings.
Lee County Adult Education
High school diploma, General Education Development
Obtained a High School Diploma (GED) from Lee County Adult Education. This foundational education provided essential skills and knowledge.
Zeal Technical Institute
Vocational school certificate, Home Health Aid
Completed vocational training in Home Health Aid at Zeal Technical Institute. This program equipped me with practical skills for providing in-home patient care.
Newburgh Free Academy
High School Diploma, Fashion
Attended Newburgh Free Academy with a focus on Fashion. This period involved foundational studies and skill development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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