Caguiat Jerson

I build systems that take repetitive admin work off small business teams: n8n automations, internal tools, and custom web apps.

Selected work:

• Internal SOP assistant for a services client. Staff ask a question in plain English and get the answer pulled from the company's own documented procedures, with a step-by-step checklist and photo proof of completion, instead of calling a manager or digg

Ran end-to-end recruiting pipelines for client roles: sourcing, screening, interview coordination, and offer stage, tracked in an ATS.

Rebuilt job descriptions and hiring workflows with hiring managers to cut back-and-forth and keep candidates moving through the pipeline.

Transcribed and archived legislative hearings and session records for Kentucky and Indiana, adhering to strict confidentiality rules and state-specific formatting requirements.

Transcribed and archived legislative hearings and session records for Kentucky and Indiana, working to strict confidentiality rules and state-specific formatting requirements.

Ran the back office for a US cleaning company for three years: scheduling, CRM upkeep, client communication, reporting, and documentation.

This is where I learned exactly which manual processes break and why. The systems I build now come directly from that experience.

Managed the back office for a US cleaning company for three years, handling scheduling, CRM upkeep, client communication, reporting, and documentation. Gained firsthand knowledge of manual process breakdowns that informs current system-building work.

Handled customer inquiries via email and chat, and performed data encoding and records upkeep.

Handled customer inquiries over email and chat, plus data encoding and records upkeep.

Handled customer inquiries by phone, email, and chat for a global brand. Mentored new agents on the floor.

Customer Service Representative

Barista and shift all-rounder. Ran coffee tasting sessions for customers, handled inventory encoding and customer feedback logging during off-peak hours, and designed in-store materials for team competitions.

Counter and drive-thru service in a high-volume store.

Chowking Food Corporation has established itself as a prominent leader in the Philippines' fiercely competitive fast-food industry, offering a unique blend of traditional Chinese cuisine and western-style fast food.

In my role, I am dedicated to creating and providing an extraordinary customer experience. Whether during peak hours or off-peak times, I strive to ensure that every customer receives

Delivered exceptional customer service, assisted with administrative tasks such as maintaining weekly sales data sheets, and created graphic designs for events. Recognized as consecutive Employee of the Month for three months.

Provided customer service in a fast-food restaurant environment.

Customer Service Staff

Completed Senior High School with a focus on Humanities and Social Sciences.