Cherrie cherrie

Managed daily product listing, restocking, and inventory-related tasks for a Shopee-based online store. Monitored orders and shipments throughout the fulfillment process.

Complete voice recording tasks using provided scripts and project-specific guidelines. Participate in Everyday Conversation voice data collection projects through live conversations with international partners.

Created accurate, concise image captions based only on visible content, identifying subjects, actions, spatial relationships, and important visual details. Reviewed captions for accuracy, clarity, and compliance with project-specific guidelines.

Completed voice recording tasks for AI training data, including scripted, improvisation, and Lombard recordings. Delivered clear, natural, conversational speech while following requirements for pronunciation, pacing, and audio quality.

Reviewed and edited transcripts against audio for accuracy, including names, terminology, financial information, spelling, and formatting. Applied project guidelines to produce accurate and consistent transcripts.

Assisted students with account access, password recovery, access codes, course enrollment, and eText-related concerns. Documented cases and escalated complex issues when necessary.

Processed customer orders using Voice AI technology for a U.S. fast-food account. Recorded shift sessions using OBS Studio and maintained team communication through Slack.

Supported network validation, connectivity troubleshooting, and peering circuit issues using internal technical tools. Documented troubleshooting actions and next steps through ticketing systems.

Reviewed and assigned incoming tickets based on technician expertise and workload. Monitored delayed and critical tickets and escalated incidents requiring immediate attention.

Provided technical support for HP laptops and printers, including troubleshooting, installation, configuration, and setup. Documented customer interactions and troubleshooting resolutions while escalating complex cases.

Handled ATEN and SUNDE customer inquiries through chat, email, and phone, providing product information, quotations, and promotional updates. Assisted with product demonstrations and purchase order coordination.

Performed engineering duties as an Engineer 1 at the Metropolitan Manila Development Authority.

Performed project database clerical duties at Proserve Multi-Resources Specialists, Inc.

Performed business processing duties at American Data Exchange Corp.

Worked as part-time crew at Wendy's.

Completed Cisco Networking Academy training, covering networking fundamentals and related topics.

Earned the Cisco Certified Network Associate (CCNA) certification in July 2012.

Passed the Electronics Engineer Board Certification in March 2008.

Pursued a Bachelor of Science in Electronics and Communications Engineering, focusing on electronics and communications systems.

Completed coursework in Electronics and Communications Engineering Technology, building foundational knowledge in the field.