Open to opportunities

Karolina Marcinkowska

@karolinamarcinkowska

Front-of-house and office operations professional providing customer-focused service and administrative support to keep teams running smoothly.

Denmark

Message

What I'm looking for

I’m looking for a role where I can combine administrative support with front-of-house operational leadership—staying organized, solving problems fast, and delivering excellent customer service in a busy, team-oriented environment.

I’m an Office Assistant who also brings strong front-of-house and restaurant leadership experience, supporting day-to-day operations through organized administrative support, scheduling, and clear communication. I manage incoming calls and emails, coordinate meetings and appointments, maintain physical and digital files, and prepare documents so teams can stay efficient.

In hospitality roles, I’ve supervised and scheduled staff, trained new team members, resolved issues quickly, and maintained smooth floor service with a focus on operational efficiency and customer satisfaction. I’ve also handled financial oversight through labor cost management, cash operations, and assisted with sales analysis and event planning.

Experience

Work history, roles, and key accomplishments

Current

Office Assistant

Current

Relatel

Nov 2025 - Present (5 months)

Provided administrative support by managing incoming calls/emails, scheduling appointments, and coordinating meetings. Maintained physical/digital files, prepared documents, coordinated staff onboarding/communication, ordered office supplies, and liaised with vendors.

Administrative Support Appointments Email And Call Management document preparation File Organization

Front of House Manager

Seoul Restaurant

Feb 2024 - Nov 2025 (1 year 9 months)

Supervised, scheduled, and trained front-of-house staff while resolving issues promptly to keep service running smoothly. Maintained dining area setup and cleanliness, coordinated with the kitchen, monitored inventory, managed labor costs and cash operations, and assisted with sales analysis and event planning.

Scheduling Customer Service Inventory Management Restaurant Operations

Restaurant Supervisor

Bollyfood

Jun 2023 - Feb 2024 (8 months)

Supervised floor operations during shifts to ensure smooth service flow and resolve issues promptly. Assisted in training new waitstaff, provided ongoing support to the team, and maintained effective customer service and time management.

Floor Management Customer Service Staff Training Time Management Team Support Service Coordination

Restaurant Supervisor

Mother

Mar 2022 - Apr 2023 (1 year 1 month)

Ensured high customer satisfaction by greeting guests, managing reservations, and resolving complaints. Monitored inventory levels and ordered supplies as needed to keep the team ready for service.

Customer Service Reservation Management Complaint Resolution Inventory Control Guest Relations Service Readiness Team Operations