Busi Titipana

I am an operations-focused professional with over a decade in customer service and seven years in customer-facing roles, specializing in client intake, executive support, and intake coaching. I drive measurable results by standardizing workflows, optimizing communication, and using data to inform decisions.

At The DeVries Law Firm I led intake operations and coaching, sustaining a minimum 70% client conversion rate, auditing 100% of intake calls weekly, and delivering rapid corrective feedback to close performance gaps. I maintained the Conversion Playbook, produced weekly dashboards and monthly leadership reports, and provided structured training to improve team consistency and proficiency.

I combine strong attention to detail with practical tools expertise and a customer-first ethos to improve client satisfaction and operational efficiency. I am committed to continuous improvement, team development, and leveraging process and data to protect timelines and maximize outcomes.