Open to opportunities

Nonhlanhla Mothobi

@nonhlanhlamothobi

Message

Empathetic client service professional skilled in CRM, billing, and multi-channel support.

South Africa

Message

What I'm looking for

I’m looking for a customer-first client service role where I can own multi-channel support, keep CRM records accurate, and handle billing/account inquiries—ideally with remote flexibility and room to grow with new tools.

I’m an empathetic, solution-oriented client service professional with experience spanning reception, restaurant operations and events, legal support, and municipal administration. I resolve customer and billing inquiries across phone, email, and chat, keep accurate CRM records, and escalate complex cases appropriately while maintaining a genuine customer-first approach.

In my current role as a Receptionist, Operations & Events Coordinator, I handle customer inquiries with calm professionalism, perform billing checks, invoicing, and payment tracking, and manage every interaction through detailed logging in CRM. Previously, I supported legal documentation as a Legal Secretary and handled 500+ SAP CRM/ISU client accounts at City of Johannesburg, investigating statements and invoices with a 95% first-contact resolution rate—plus I’m a fast learner with strong process discipline for tools like Salesforce, ZOHO, and Hodu.

Experience

Work history, roles, and key accomplishments

Current

Receptionist & Events Coordinator

Current

Level Seven Restaurant and Sky Bar

Dec 2024 - Present (1 year 7 months)

Handled customer inquiries via phone, email, and in person, resolving issues with empathy while supporting day-to-day restaurant operations and events. Completed billing checks, invoicing, and payment tracking, maintaining accurate CRM records and escalating complex cases when needed.

Customer Service Email Chat Escalation Handling Invoicing Payment Tracking Salesforce Zoho

Chef (Senior CDP)

Level Seven Restaurant and Sky Bar

Mar 2023 - Nov 2024 (1 year 8 months)

Maintained consistency and quality standards in a fast-paced restaurant kitchen environment. Worked under pressure while supporting operational delivery.

Restaurant Operations Food Quality and Consistency

Assistant Restaurant Manager

ARMSCOR / New Beginnings Recruitment

Jul 2021 - Jan 2023 (1 year 6 months)

Managed vendor invoices and payroll while supporting financial recordkeeping for restaurant operations.

Invoicing Payroll Support Financial Record Keeping

Legal Secretary

Van Der Lith Incorporated

Jul 2019 - Oct 2020 (1 year 3 months)

Communicated with clients professionally and maintained billing-adjacent legal support documentation.

Client Communication Case Documentation

Call Centre Agent (Intern)

City of Johannesburg

Nov 2017 - Apr 2018 (5 months)

Managed 500+ SAP CRM/ISU client accounts, investigating customer statements and invoices and resolving inquiries with a 95% first-contact resolution rate. Supported remote administration and call-centre duties using a dedicated home office setup.

Contact Centres SAP ISU Customer Statement Investigation Remote Support