Bushra Fathima
@bushrafathima
Customer support intern at Dich's Tech Technologies who resolved customer issues and contributed to a student login system.
IndiaWhat I'm looking for
At Dich's Tech Technologies, I responded to customer queries and support tickets through email and chat, and logged, tracked, and resolved customer issues using CRM and ticketing tools.
I collaborated with technical and product teams to escalate and resolve complex customer concerns. I also contributed to a Student Registration and Login System mini project, gaining a working understanding of backend processes.
On my AI-Based Resume Screening System project, I worked on a web-based system that uses AI to read and score resumes against job requirements.
Experience
Work history, roles, and key accomplishments
Intern
Dich's Tech Company
Jan 2026 - Feb 2026 (1 month)
Collaborated with technical and product teams to escalate and resolve complex project concerns. Contributed to a Student Registration and Login System mini project, gaining a working understanding of backend processes.
Education
Degrees, certifications, and relevant coursework
Sri Gokula College Of Arts, Science & Management Studies
BCA, Computer Science
2023 -
Grade: 9.76 CGPA
Pursuing Bachelor of Computer Applications with a focus on Computer Science, achieving a CGPA of 9.76.
Beep Career Community
Data Analyst, Data Analytics
Completed a Data Analyst training program in August 2026.
Shaheen Independent PU College
PUC, Science
Grade: 86.66%
Completed Pre-University Course in Science with 86.66%.
LCC Computer Centre
Office Automation, Office Automation
Completed Office Automation training in May 2023.
Oxford High School, Kolar
Secondary (X), General
Grade: 74.24%
Completed secondary education (X) with 74.24%.
Outskill
Generative AI Mastermind, Generative AI
Completed a Generative AI Mastermind program in May 2026.
Swayam
Web Development, Web Development
2025 - 2025
Completed a Web Development course from July to November 2025.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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