Saurav Thakur

At Cogent E-Service Limited, I handle customer queries through voice, email, and chat support, and provide timely solutions to complaints.

I coordinate with internal teams to resolve customer issues and work toward daily and monthly performance targets while maintaining service quality.

For my Student Management System academic project, I performed student data entry, update, search, and delete operations. I’m seeking an entry-level opportunity in the IT industry where I can apply my technical knowledge, learn new technologies, and contribute to an organization’s growth.