bushra begum

I am a highly motivated and reliable individual with strong experience in customer service, administration, and team-based environments. I work confidently both independently and collaboratively, staying calm and professional under pressure while maintaining excellent organisational and time management skills.

In my Customer service Agent (remote) role at DWP Universal credit, I provided advice, information and support to customers, handling a high volume of inbound calls. I resolved enquiries at first point of contact where possible, managed queries, requests, and complaints professionally, maintained accurate records, and consistently worked towards performance targets and KPIs.

I also bring administrative and operational experience from working as an Office Administrator, where I handled customer enquiries, directed telephone calls, and maintained organised office files. Alongside this, I have worked in production settings and as an Independent Baker, supporting efficient delivery, high standards of quality and hygiene, and reliable teamwork.