Open to opportunities

Burak M

@burakm

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E-commerce specialist with customer service and leadership experience.

Netherlands

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What I'm looking for

I seek a dynamic role that values teamwork and offers growth opportunities.

Merhaba, ben Burak Misir. Şu anda Maastricht Üniversitesi'nde Online Marketing alanında eğitim alıyorum ve profesyonel liglerde hakemlik yapıyorum. E-ticaret ve müşteri hizmetleri konularında 4 yıllık deneyimim var. Bu süreçte, Bol.com platformunda e-ticaret ve müşteri faaliyetlerini sürdürdüm.

Öğrenim hayatım boyunca analitik düşünme ve kriz yönetimi becerilerimi geliştirdim. Ayrıca, liderlik ve ekip çalışması konularında da deneyim kazandım. Eğitimim ve iş deneyimim sayesinde, müşteri memnuniyetini ön planda tutarak etkili çözümler üretebiliyorum.

Experience

Work history, roles, and key accomplishments

Current

E-commerce & Customer Service Specialist

Current

Bol.com

Managed e-commerce operations and customer service activities on the Bol.com platform. Gained extensive experience in online marketing and customer relations.

Customer Service Online Marketing Customer Relations Crisis Management

Customer Representative

Millennium Markt

Jan 2023 - Present (2 years 6 months)

Worked as a Customer Representative, handling customer inquiries and providing support. Developed strong communication and problem-solving skills.

Customer Service Customer Support Communication Problem Solving Teamwork

Customer Representative

Arend Global B.V

Jan 2017 - Present (8 years 6 months)

Performed duties as a Customer Representative, focusing on customer satisfaction and issue resolution. Enhanced skills in analytical thinking and leadership.

Customer Service Customer Satisfaction Analytical Thinking Leadership

Education

Degrees, certifications, and relevant coursework

Maastricht University

Online Marketing, Online Marketing

Activities and societies: Referee in Dutch professional leagues.

Studied online marketing principles and strategies at Maastricht University, focusing on digital commerce and customer engagement. Gained expertise in e-commerce and customer service activities.

Millennium Markt

European Studies, European Studies

Pursued European Studies at Millennium Markt, gaining insights into European affairs and related fields. Developed a strong understanding of the European context.

Celal Bayar University

Iktisat, Economics

Studied Iktisat at Celal Bayar University, focusing on economic principles and their applications. Developed analytical thinking and problem-solving skills.