Burak Cevik

As an Assistant Project Manager, I initiated communication with cross-functional teams to optimize workflows and achieve performance goals. I created templates and performance charts for advisors, fostering a motivating environment that led to consistent high performance. I also prepared detailed hand-overs to stakeholders to enhance user satisfaction.

In my role as a Management Consultant, I led a team of advisors to exceed customer service targets. I conducted QA audits and generated reports to ensure strong performance, while nurturing team resilience and resolving technical challenges efficiently.

As a CS Agent, I engaged with customers via live chat and email, qualifying their needs to deliver tailored solutions. I demonstrated adaptability by mastering various support channels and followed up to ensure customer satisfaction.

In my role as a CS Agent at Turk Telekom, I initiated contact with customers to troubleshoot connectivity issues and advise on payment solutions. I built rapport through active listening and met daily performance targets.

Studied Translation & Interpretation, focusing on effective communication and language skills to facilitate understanding across cultures. Developed a strong foundation in both written and spoken language, enhancing my ability to work in diverse environments.