Виктория Волкова
@000733
Motivated professional with strong administrative and client-facing skills.
What I'm looking for
I am a motivated and detail-oriented professional with a strong background in administrative support and team coordination. My experience spans various roles, including Project Assistant and Senior Technical Support Agent, where I have honed my skills in communication, organization, and problem-solving. I thrive in dynamic environments and am passionate about enhancing operational efficiency.
In my current role at Mate (EdTech), I support the end-to-end coordination of internal projects, ensuring seamless collaboration across teams. My previous experience at Teleperformance Greece allowed me to provide high-quality support to international clients, where I also took on leadership responsibilities. I am dedicated to fostering a positive work environment and helping teams achieve their goals.
Experience
Work history, roles, and key accomplishments
Senior Technical Support Agent
Teleperformance Greece / ModSquad Inc.
Sep 2017 - Aug 2023 (5 years 11 months)
Provided high-quality support to international clients, managing diverse administrative and technical requests. Supervised and coached teams, improving performance and service levels. Handled escalations and maintained detailed documentation.
Project Assistant
Mate
Jul 2023 - Present (1 year 11 months)
Supported end-to-end coordination of internal projects and cross-team collaboration. Maintained schedules, monitored workflows, and assisted with onboarding processes. Prepared regular reports and presentations for internal use.
Duty-Free Sales Consultant
İzmir Airport
Sep 2014 - Sep 2017 (2 years 11 months)
Delivered personalized customer assistance and maintained visual merchandising. Ensured accurate stock management and POS transactions while contributing to daily sales goals.
Education
Degrees, certifications, and relevant coursework
Celal Bayar University
Master's Degree, Foreign Trade
2013 -
Pursued a Master's Degree in Foreign Trade, focusing on international business practices, trade regulations, and market analysis.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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