İrem Çetin

@remetin

Message

I am an experienced project manager specializing in localization, client relations, and media content delivery.

Turkey

Message

What I'm looking for

I seek a leadership role in localization or media project management where I can improve workflows with technology, lead cross-functional teams, ensure client success, and grow within a collaborative, process-focused organization.

I am a project manager and customer relations specialist with over six years of experience managing media content and document localization for streaming platforms and international agencies. I lead end-to-end localization, dubbing/subtitling and quality assurance projects with a focus on timely delivery and client satisfaction.

I manage projects that leverage AI and SaaS platforms, onboard clients to platforms, negotiate with vendors and dubbing studios, and mentor cross-functional teams while controlling budgets, schedules and KPIs. I have handled full project cycles—from quotation and tender preparation through delivery, reporting and invoicing—and I drive process improvements to increase efficiency and quality.

I am proficient with MS Office, Google Workspace, Zoom, ClickUp, Intercom, Infoset, Slack, Notion and SmartCat, and I hold an M.A. in Journalism. I am proactive, detail-oriented and committed to continuous learning, eager to apply my localization and client-success expertise to new challenges.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Ollang

Nov 2023 - Present (1 year 10 months)

Manage end-to-end media content localization leveraging AI, leading cross-functional teams to deliver projects on time and maintain client satisfaction while onboarding clients to the SaaS platform and resolving tickets.

Project Management Localization Onboarding Budgeting Team Leadership SaaS

Localization Project Manager

VSI Istanbul

Jul 2022 - Nov 2023 (1 year 4 months)

Managed localization and dubbing/subtitling projects for clients including Netflix and Disney+, overseeing full project cycles to ensure on-time delivery, KPI compliance, and quality control while preparing monthly reports.

Quality Assurance Account Management Excel KPIs

Customer Relations and Project Manager

Nikbinlik Translation Agency

Jun 2018 - May 2022 (3 years 11 months)

Managed customer relations and projects for UN and EU agencies from tender preparation through delivery, coordinating translators, preparing quotations, and ensuring timely, high-quality translation services.

Customer Success Financial Management CAT Tools Stakeholder Management Crisis Management

Translator and QC Specialist

Nikbinlik Translation Agency

Jun 2018 - May 2022 (3 years 11 months)

Translated and proofread English-to-Turkish social and academic documents, developed style guides, translation memories and glossaries, and performed final quality checks to ensure accuracy and consistency.