Bryce KleinBK
Looking for a job

Bryce Klein

@bryceklein

Highly efficient Senior Support Engineer with over 15 years of experience.

Canada
Message

What I'm looking for

I’m looking for a role where I can use my 15+ years of IT experience to optimize processes, streamline operations, and drive efficiency. I excel in IT service management, endpoint management, and process improvement while collaborating with teams. I thrive in environments that value innovation, productivity, and user experience.

With over 15 years of experience in IT, Bryce Klein is a results-driven professional specializing in process optimization, workflow automation, and IT service management. He has a proven track record of improving operational efficiency, reducing waste, and implementing strategic solutions that drive measurable results.

Bryce’s expertise spans multiple industries, including healthcare, entertainment, construction, finance, and renewable energy. He has successfully led teams, managed enterprise-scale IT projects, and developed systems that have saved organizations tens of thousands of labor hours. From optimizing ticketing workflows and deploying enterprise endpoint management solutions to refining IT asset management and implementing Lean Process Improvements, his contributions have consistently enhanced productivity and employee satisfaction.

A natural problem-solver and strategic thinker, Bryce is known for his ability to assess complex IT environments, identify inefficiencies, and implement targeted improvements. His hands-on experience in Unified Endpoint Management, ITIL, SCRUM, and Generative AI technologies enables him to bridge the gap between technical solutions and business needs.

Beyond his technical skills, Bryce is recognized for his outstanding customer service and leadership. Whether serving as an IT Team Lead, Project Manager, or Business Analyst, he fosters collaboration across departments, ensuring seamless communication and stakeholder engagement. His ability to deliver projects on time, within budget, and within scope has earned him a reputation as a trusted IT leader and efficiency expert.

Bryce is always looking for opportunities to drive innovation, optimize processes, and contribute to an organization’s success.

Experience

Work history, roles, and key accomplishments

Prospera Credit Union logoPU
Current

Senior Support Engineer

Prospera Credit Union

Jun 2023 - Present (2 years 1 month)

Implement support solutions for over 650 employees across 25+ locations. Manage multi-factor authentication and utilize generative AI tools for task automation. Mentor teams on process improvement and oversee queue management. Conduct Exchange and M365 administration in a hybrid environment.

Envision Healthcare logoEH

Endpoint Management Engineer

Envision Healthcare

Jun 2019 - Jun 2021 (2 years)

Configured and implemented mobile device management solutions for over 55,000 employees. Collaborated with identity providers and managed rollout phases while developing technical documentation.

Education

Degrees, certifications, and relevant coursework

Valencia College logoVC

Valencia College

Associate of Science, General Studies

Completed an Associate of Science degree, which is equivalent to a two-year Associate’s Degree from a Canadian university, as determined by the International Credential Evaluation Service (ICES).

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Bryce Klein - Senior Support Engineer - Prospera Credit Union | Himalayas