I’m looking for a role where I can use my 15+ years of IT experience to optimize processes, streamline operations, and drive efficiency. I excel in IT service management, endpoint management, and process improvement while collaborating with teams. I thrive in environments that value innovation, productivity, and user experience.
Bryce Klein
@bryceklein
Highly efficient Senior Support Engineer with over 15 years of experience.
What I'm looking for
With over 15 years of experience in IT, Bryce Klein is a results-driven professional specializing in process optimization, workflow automation, and IT service management. He has a proven track record of improving operational efficiency, reducing waste, and implementing strategic solutions that drive measurable results.
Bryce’s expertise spans multiple industries, including healthcare, entertainment, construction, finance, and renewable energy. He has successfully led teams, managed enterprise-scale IT projects, and developed systems that have saved organizations tens of thousands of labor hours. From optimizing ticketing workflows and deploying enterprise endpoint management solutions to refining IT asset management and implementing Lean Process Improvements, his contributions have consistently enhanced productivity and employee satisfaction.
A natural problem-solver and strategic thinker, Bryce is known for his ability to assess complex IT environments, identify inefficiencies, and implement targeted improvements. His hands-on experience in Unified Endpoint Management, ITIL, SCRUM, and Generative AI technologies enables him to bridge the gap between technical solutions and business needs.
Beyond his technical skills, Bryce is recognized for his outstanding customer service and leadership. Whether serving as an IT Team Lead, Project Manager, or Business Analyst, he fosters collaboration across departments, ensuring seamless communication and stakeholder engagement. His ability to deliver projects on time, within budget, and within scope has earned him a reputation as a trusted IT leader and efficiency expert.
Bryce is always looking for opportunities to drive innovation, optimize processes, and contribute to an organization’s success.
Experience
Work history, roles, and key accomplishments
Senior Support Engineer
Prospera Credit Union
Jun 2023 - Present (2 years 1 month)
Implement support solutions for over 650 employees across 25+ locations. Manage multi-factor authentication and utilize generative AI tools for task automation. Mentor teams on process improvement and oversee queue management. Conduct Exchange and M365 administration in a hybrid environment.
Senior Support Engineer/Manager
National Renewable Energy Laboratory
Jun 2019 - Jun 2021 (2 years)
Consulted on continuous process improvement and served as the main escalation point for Tier 1/2 support. Established procedures for IT service management, achieving a significant reduction in open tickets.
Endpoint Management Engineer
Envision Healthcare
Jun 2019 - Jun 2021 (2 years)
Configured and implemented mobile device management solutions for over 55,000 employees. Collaborated with identity providers and managed rollout phases while developing technical documentation.
Regional Support Lead/Project Manager
Brookfield Residential
Jun 2016 - Jun 2019 (3 years)
Provided multi-level support internationally, managing network upgrades and inventory. Facilitated national acquisitions and performed risk assessments for vendor evaluations.
Education
Degrees, certifications, and relevant coursework
Valencia College
Associate of Science, General Studies
Completed an Associate of Science degree, which is equivalent to a two-year Associate’s Degree from a Canadian university, as determined by the International Credential Evaluation Service (ICES).
Tech stack
Software and tools used professionally
Microsoft Azure
Gmail
Rollout
Microsoft Teams
Zendesk
Jira Service Desk
Okta
F#
Solarwinds
Windows
Azure Active Directory
Google Workspace
Microsoft Office 365
Sophos
Cisco AnyConnect
McAfee Endpoint Protection
Smartsheet
Microsoft Excel
VMware Fusion
Microsoft Edge
Apple Push Notification Ser...
Sonicwall
MobileIron
Citrix Gateway
SolarWinds IPAM
Root Cause
Citrix
ServiceNow
Microsoft Intune
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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