Heather Johnson
@heatherjohnson
Data Entry Specialist with extensive experience in customer service.
United StatesWhat I'm looking for
I am a dedicated Data Entry Specialist with a strong background in customer service and a commitment to maintaining the highest standards of patient confidentiality. My extensive experience in data entry has equipped me with the skills necessary to handle confidential patient data while adhering to HIPAA compliance and federally mandated standards. I have successfully triaged patient data and resolved consumer issues, ensuring satisfaction and compliance with company standards.
Throughout my career, I have taken on various roles, including Data Entry Team Lead, where I spearheaded a team focused on the accurate processing of consumer data. My ability to communicate effectively across multiple networks has allowed me to collaborate with primary care providers and insurance companies to maintain accurate patient health data. I am passionate about delivering exceptional customer care and am eager to bring my expertise to a new opportunity.
Experience
Work history, roles, and key accomplishments
Sr. Health Services Associate
McKesson Corporation
Oct 2021 - Present (3 years 8 months)
Communicated with physicians and in-house pharmacists to ensure patients had current and accurate prescriptions on file, including filling and shipping medications. Provided high-level data entry practice for patient data, adhering to HIPAA compliance and company best practice standards, requiring intricate understanding of patient data entry, insurance coverage, and prescription status.
Data Entry Specialist
Excela Technologies
Sep 2013 - Apr 2021 (7 years 7 months)
Triaged confidential patient data according to federally mandated standards, ensuring proper entry and identification based on company guidelines. Provided first-line customer service, investigating issues related to patient data processing, networking with team members to identify resolutions, and effectively defusing consumer complaints.
Data Entry Specialist / Team Lead
Vangent Incorporated
Mar 2005 - Jun 2012 (7 years 3 months)
Provided high-level data entry for patient data related to Federal Twin Programs (Medicare and Medicaid), ensuring strict attention to detail, competent data validation, and proficient data analysis. Acted as a Data Entry Specialist ensuring proper consumer data entry and played an integral role as a Data Entry Team Lead, spearheading a team to ensure proper data entry based on company best practi
Education
Degrees, certifications, and relevant coursework
Knox Central High School
High School Diploma, General Studies
Grade: 3.5 out of 4.0
Completed high school education with a focus on general studies. Achieved a cumulative GPA of 3.5 out of 4.0.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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