Bryan Smith Martinez
@bryansmithmartinez
Customer-focused sales professional with over 10 years of experience.
PhilippinesWhat I'm looking for
I am a customer-focused sales and service professional with over 10 years of experience in outbound sales, customer retention, fraud analysis, and remarketing support. My career has been marked by a proven ability to exceed performance targets, resolve complex issues, and build long-term customer relationships across various industries, including fintech, web hosting, retail, and automotive.
Throughout my career, I have demonstrated a tech-savvy and KPI-driven approach, thriving in fast-paced environments. My experience includes roles such as Outbound Sales Representative at Gradient Solar Systems, where I effectively promoted solar solutions, and as a Remarketing Specialist at Altius Inspiro Inc., where I provided tailored support for domain registration and facilitated resale processes for used vehicles. I am passionate about delivering exceptional customer service and continuously seek to enhance my skills and knowledge in the field.
Experience
Work history, roles, and key accomplishments
Outbound Sales Representative
Gradient Solar Systems LLC
Jan 2025 - Apr 2025 (3 months)
Contacted homeowners to promote solar solutions, utilizing CRM systems for lead tracking and management. Conducted comprehensive needs assessments, clearly explaining benefits and scheduling appointments for sales consultants.
Web Hosting, Retail, Remarketing Specialist & Customer Retention
Altius Inspiro Inc.
Mar 2021 - Jan 2025 (3 years 10 months)
Provided tailored support for domain registration, cloud solutions, and website tools for WebCentral. Facilitated resale processes for used vehicles, coordinating with dealers and end-buyers for Penske.
Customer Service Representative – PayPal
VXI
Sep 2020 - Jan 2021 (4 months)
Resolved customer inquiries regarding transactions, accounts, and dispute resolution for PayPal users. Ensured efficient and accurate handling of all customer interactions.
Collection Specialist – Halsted Financial Services
Altair Global Solutions
Feb 2020 - Apr 2020 (2 months)
Managed overdue accounts, negotiated payment plans, and maintained compliance with debt collection regulations. Successfully recovered outstanding debts while adhering to legal guidelines.
Fraud Analyst Tier III – Truist (SunTrust)
Convergys (now Concentrix)
Dec 2018 - Dec 2019 (1 year)
Investigated and analyzed fraudulent activities, ensuring security compliance and minimizing financial losses. Developed and implemented strategies to mitigate fraud risks.
Customer Service Representative Tier II – RushCard (GreenDot)
FIS Global Solutions
Feb 2016 - Jul 2018 (2 years 5 months)
Provided escalation-level support to RushCard users, resolving complex account issues and improving customer satisfaction. Handled sensitive customer inquiries with professionalism and efficiency.
Outbound Sales Representative – SolarCity
Ilani Global Solutions
Jun 2012 - Jan 2016 (3 years 7 months)
Promoted solar energy solutions via outbound calls, educating prospects and generating qualified leads. Consistently met and exceeded sales targets.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University
BS Nursing, Medical
2005 - 2010
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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