Open to opportunities

Bryan Gray

@bryangray

Message

Aspiring IT professional eager to contribute and learn.

United States

Message

What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in technology.

As a technology professional based in the Atlanta area, I am seeking a challenging junior-level IT role where I can apply my technical skills and problem-solving abilities. My education in Business Administration from Albany State University, coupled with certifications in SQL development and data analysis, has equipped me with a solid foundation in technology.

Throughout my career, I have gained valuable experience in customer service and logistics, working with companies such as Dollar General and Foundever. My roles have honed my communication, project management, and troubleshooting skills, allowing me to effectively support customers and manage operations. I am passionate about learning from experienced developers and contributing to the development of innovative and user-friendly applications.

Experience

Work history, roles, and key accomplishments

Current

Shipping Associate

Current

Dollar General

Mar 2022 - Present (3 years 3 months)

Responsible for checking, verifying, and auditing shipments to ensure accurate delivery. Updated shipping reports and provided phone support for customer shipping issues.

Customer Support Reporting Problem Solving Communication

Healthcare Customer Service Rep

Foundever

Feb 2022 - May 2023 (1 year 3 months)

Reviewed claims and provided network status, benefits, and eligibility for several insurance companies. Managed inbound calls and answered product-related questions.

Customer Service Communication Problem Solving

Dispatcher/Forklift Operator

Geodis Corporation

Aug 2015 - Jun 2021 (5 years 10 months)

Operated forklifts for order pickups, scheduled drivers for deliveries, and monitored drivers' logs for compliance and safety.

Scheduling Compliance Monitoring

Customer Service Representative

Home Depot

Oct 2012 - Apr 2015 (2 years 6 months)

Provided customer service in a fast-paced environment, assisted with merchandise, and managed inventory and store organization.

Customer Service Inventory Management Marketing Strategies Communication

Customer Service Representative

Belk’s

Oct 2010 - Jan 2011 (3 months)

Assisted customers with product inquiries, stock management, and credit card accounts in a retail environment.

Credit Account Support Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Albany State University

Bachelor's Degree, Business Administration

Activities and societies: Certified SQL Developer, Intro to Data Analysis, Programming in Python, Statistical Analysis, Database Fundamentals

Major in Business Administration with a focus on developing skills in data analysis, programming, and statistical analysis. Completed certifications in SQL development and fundamentals of database management.