At LVMH, I developed consultative sales through personalized advice, end-to-end Customer Experience management, and customer loyalty. I met commercial KPIs and implemented cross-selling strategies.
I collaborated with multidisciplinary teams at LVMH. Before that, at Search S.A, I supported premium retail sales and advised customers.
At Promostar S.A, I advised customers on premium brands from L'Oréal and developed commercial opportunities. At Vacances Turismo, I managed a client portfolio, coordinated reservations, and promoted service improvements to support satisfaction and retention.
At Buquebus, I handled B2B commercial service and travel agency accounts, resolving issues and coordinating with internal teams. I hold a degree in Tourism with a Hotel Management focus and have training in digital marketing and tourism tools.
