Bruno Pardal
@brunopardal
Technical Operations Specialist improving data quality, incident response, and cross-team reliability.
PortugalWhat I'm looking for
I’m a Technical Operations Specialist with 15+ years of experience across telecommunications, IT systems, data quality, and cross-functional support. I’m known for calm execution under pressure, fast troubleshooting, and strong operational discipline in remote-first, 24/7 environments with high-volume case management.
At BNP Paribas, I led ServiceNow and learning-platform integrations (including Cornerstone, CrossKnowledge, and Pluralsight) to keep stable data flows across JAD, Opal, Edgar, LMS, and LXP. I also designed standardized troubleshooting procedures that reduced case resolution time by 30%, while improving documentation and operational alignment—then built on that momentum by strengthening data quality operations and forecasting support at Cisco.
Experience
Work history, roles, and key accomplishments
HR Tools Expert
BNP Paribas
Jan 2024 - Present (2 years 5 months)
Led integrations between Cornerstone, CrossKnowledge, Pluralsight, and ServiceNow to ensure stable data flows across JAD, Opal, Edgar, LMS, and LXP. Designed standardized troubleshooting procedures, reducing case resolution time by 30%, and created documentation to improve onboarding.
Data Quality Analyst
Cisco
Jan 2022 - Jan 2024 (2 years)
Managed EMEA and Russia account and territory data to ensure accuracy in coverage, segmentation, and forecasting. Built and optimized data collection systems to improve data quality and operational efficiency while supporting fast internal case management and sales data validation.
Account Manager Operations Support
BNP Paribas
Jan 2019 - Jan 2020 (1 year)
Managed client asset portfolios to ensure timely, cost-effective service delivery. Processed and validated client data for compliance, and maintained market information databases and procedural documentation.
Telecommunications Support Expert
Portugal Telecom
Jan 2003 - Jan 2013 (10 years)
Diagnosed and resolved complex network anomalies across PTP, SAP NetWeaver, CRM Siebel, and enterprise systems. Delivered ADSL/IPTV support with minimal downtime, installed and maintained leased and private networks, and configured NGN technologies including NTDM Assembly, SHDSL, and Cisco equipment.
Education
Degrees, certifications, and relevant coursework
ESCE
Master's in Business Sciences, Business Sciences
2018 - 2021
Master’s in Business Sciences at ESCE from 2018 to 2021.
ISEC
Bachelor's in Aviation Management, Aviation Management
2015 - 2018
Bachelor’s in Aviation Management at ISEC from 2015 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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