Bruno Miguel

Trading card game media brand combining YouTube content with an editorial website at bmjtcg.com.br.
• Built an audience of 4,140 subscribers from scratch since 2023 with no paid promotion.
• Manage the full content pipeline, including strategy, scripting, filming, editing, thumbnails and brand identity.
• Run the website on WordPress, managing SEO, structured tournament content, Google Analytics 4

I help local businesses build a stronger online presence and reach customers beyond their local market.
• Build WordPress and WooCommerce websites, including landing pages, UI design and conversion-focused layouts.
• Work across SEO, keyword research, on-page and technical SEO, Google Business Profile and Search Console.
• Set up GA4 and performance reporting, turning data into practical recommend

Customer Success for Reventals, TapGoods' event rental marketplace, serving the U.S. market remotely from Brazil. Single point of contact for the account, from first inquiry to delivered order.

- Owned around 20 client interactions a day end to end: inquiry, quoting, vendor sourcing, logistics and order completion.
- Managed corporate accounts and high-value orders, negotiating pricing, availabil

Front-line support for a global crypto exchange user base, in English, in a high-volume live chat environment.

- Guided users through P2P trades end to end, resolving disputes and keeping transactions secure.
- Supported wallet setup and management across wallet types, transaction history and token issues.
- Troubleshot DeFi protocol integrations on the exchange, escalating to global business uni

Ran the pedagogical operation of the branch: teachers, curriculum, annual calendar, and the relationship with students and their families.

- Led the teaching team, running internal training and classroom follow-up.
- Owned curriculum planning and program implementation, from the calendar to assessment.
- Was the point of contact when something went wrong with a student: identified the issue, alig

English classes for all levels and age groups, from children to adults.

- Planned and taught lessons that kept classes engaged across multi-month courses.
- Tracked each student's progress and adjusted the approach when someone started falling behind.
- This is where I learned to explain complicated things simply, which is what I still do with clients every day.

Pursued a degree in International Business and Foreign Trade, gaining knowledge in global commerce and trade operations.