Ariane alves

Manage customer support platforms and case resolution workflows;

Oversee customer responses across multiple channels;

Prepare weekly and monthly performance and operational reports;

Coordinate with internal teams to ensure alignment on processes and procedures;

Investigate unresolved or delayed cases and implement timely solutions;

Provide guidance and support to team members to maintain work

Provided remote customer service and technical support;

Managed and resolved customer cases efficiently;

Ensured timely follow-up and case resolution to maintain customer satisfaction;

Implemented customer retention strategies focusing on satisfaction and long-term loyalty;

Developed hands-on experience in the dropshipping industry, with emphasis on SaaS, B2B, automation, WordPress, and Shopif

Analyze performance reports submitted by chat leaders to evaluate service quality

Deliver weekly feedback to the chat team focused on continuous improvement

Delegate tasks according to operational priorities and performance goals

Monitor key quality metrics (CSAT, FCR, response time) to identify improvement opportunities

Ensure consistency in communication and adherence to support guidelines

Provide live customer support and guidance via chat;

Use Zendesk platform to manage interactions and document issues;

Resolve simple problems remotely during the chat session;

Identify and escalate more complex issues to specialized teams;

Ensure customer satisfaction through timely and effective responses;

Maintain accurate and up-to-date records of interactions and resolutions;

Follow inte

Managed online customer service for an independent upcycling fashion brand;

Oversaw website management, including catalog updates, pricing adjustments, and layout improvements;

Planned product collections focused on e-commerce sales via website and Instagram;

Developed commercial and marketing strategies for brand launches and sustained growth;

Coordinated cross-functional teams to align brand

Designed and crafted custom-made garments for luxury clientele, offering personalized service in-person and online;

Developed and executed marketing campaigns and social media content to maintain consistent audience engagement;

Prepared quotes and managed budgets for bespoke projects;

Handled product pricing and monitored monthly sales targets to achieve business goals;

Collaborated with creat

Provided customer service both online and in-store for a luxury retail brand;

Supported e-commerce operations, including bilingual service for international clients;

Offered styling services with brand pieces to clients seeking personalized consulting based on trends, personality, and specific consumer behavior knowledge;

Delivered product feedback and customer insights directly to the brand’s

Design de Moda - consultoria, mercado de luxo, criação, desenho, marketing de moda, gestão de pessoas.

Bachelor's degree in Design and Visual Communication from Universidade Federal de Goiás, completed between 2008 and 2014. Coursework included fashion design, luxury market consulting, creation, drawing, fashion marketing, and people management.