I'm seeking a remote Customer Support or Technical Support role with an international company, where I can combine my technical background with hands-on support experience — delivering accurate systems updates, reliable scheduling, and responsive client support. I'm based in Brazil, comfortable working across US/European time zones, and open to contract or full-time remote positions.
Open to opportunities
Bruno Godinho
@brunogodinho
Customer Support & Technical Support Specialist | Remote-Ready | Based in Brazil
BrazilWhat I'm looking for
I'm a detail-oriented Customer Support and Operations professional based in Brazil, with a degree in Systems Analysis and Development and over 3 years of experience in customer service, technical support, and administrative operations. I'm currently focused on remote opportunities with international companies, bringing strong English communication skills and comfort working across time zones with global teams.
In my most recent role, I managed technical support scheduling, resolved client requests by phone and internal systems, and coordinated priorities across service teams to consistently meet deadlines. Earlier, I oversaw service quality, resolved technical questions from clients — reducing rework and improving satisfaction — and handled related operational work including equipment inspection and systems record management.
I'm looking to bring this combination of technical support experience and process discipline to a remote customer support role, where I can help deliver reliable, high-quality experiences for clients worldwide.
Experience
Work history, roles, and key accomplishments
TL
Operations Assistant
TecmidiaWeb LTDA
Jul 2024 - Jul 2025 (1 year)
Managed installation, maintenance, and technical support scheduling to meet deadlines. Provided phone and internal-system customer service, organized schedules and service orders, coordinated with technical teams, and maintained accurate data in internal systems.
TL
Operations Assistant, Technical Support
TecmidiaWeb LTDA
Jul 2021 - May 2023 (1 year 10 months)
Oversaw the technical quality of services and resolved client technical questions to reduce rework and improve satisfaction. Inspected equipment and materials before service execution and negotiated internet plans with clients to support contract closures and retention.
SC
Administrative Intern
São Jerônimo District Court
Received, reviewed, and filed physical and electronic case records according to internal procedures. Distributed and organized case files while keeping office systems updated to support ongoing administrative operations.
CO
Administrative Intern
Couto de Magalhães School Office
Supported administrative routines in the school office, including document organization and filing. Assisted students, parents, and teachers and updated records in systems and spreadsheets for academic deadlines and registrations.
MS
IT Lab Support Intern (LABIN)
Miguel Couto Municipal School
Supported students and teachers with computers and educational systems. Organized and managed the IT lab, including basic equipment maintenance.
Education
Degrees, certifications, and relevant coursework
FA
FADERGS
Associate Degree, Systems Analysis and Development
Completed an Associate Degree in Systems Analysis and Development at FADERGS.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
BrazilAuthorized to work in
Job categories
Skills
Administrative OperationsStreamline Processes And ProceduresCustomer ServicePhone SupportTechnical SupportAttention To DetailData QualityData IntegrityInternal SystemsService ManagementMaintenance SchedulingTeam Collaborationtechnical coordinationTechnical Quality AssuranceEquipment InspectionInternet Plan NegotiationContract Closure SupportSpreadsheetsFile OrganizationFilingEquipment MaintenanceComputer SupportPythonVerbal CommunicationWritten Communication
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