Sofia Maia

I am a dedicated customer service professional with over two years of experience in client relationship management and service coordination. My journey has been marked by a commitment to understanding customer needs and providing tailored solutions that enhance satisfaction and loyalty. I thrive in environments where I can actively listen to clients, assess their unique requirements, and deliver exceptional service from the first contact through to post-sale follow-up.

In my recent role as a Customer Service & Estimates Specialist at Liane Dayse Clinic, I successfully managed appointment bookings and provided front-line support to clients seeking consultations. My strong organizational skills allowed me to streamline client flow and ensure a seamless experience, contributing to over 800 qualified client conversions. I am passionate about helping others and am eager to bring my skills to a position as an Estimate Coordinator, where I can further contribute to organizational success.