Bruce User

Assisted with CRM cleanup and organization using HubSpot. Reviewed and updated customer and contact records, organized contact lists, tags, segments, and CRM information.

Supported day-to-day operations of a US-based pool installation company. Assisted with customer communications, scheduling, and follow-ups, and coordinated information between customers, management, and installation crews.

Proactively identified at-risk clients by monitoring engagement, performance metrics, and feedback. Analyzed churn trends and root causes to recommend retention strategies.

Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions. Provided reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Responded to customer requests for products, services, and company information.

Handled incoming or outgoing customer calls for business, account inquiries, customer complaints or support issues. Managed outbound calls, identified customer needs, answered questions, and provided solutions and alternatives to issues.

Pursued a Bachelor of Science in Business Management with a major in Human Resources.

Studied Civil Engineering at National University - Manila.