Open to opportunities

Garry Bernardo

@garrybernardo

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Experienced Training Specialist, Quality Analyst, Customer Service and Technical support rep

Philippines

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What I'm looking for

I am looking for a company where I can freely showcase my skills and has room for growth.

I am a well-qualified Training Specialist with a strong background in planning and implementing onsite and remote training programs. I have a charismatic style and an insightful approach to communication, which allows me to effectively convey information to learners. Throughout my career, I have been a strong team player and have demonstrated excellent written and verbal communication skills.

As a Training Specialist, I have developed and audited practices, programs, and metrics reporting systems to ensure optimal efficiency. I have compiled and distributed feedback to managers to improve service time and quality while increasing productivity. I have also mentored new hires, resulting in stronger staff development and increased productivity. Additionally, I have scheduled and taught in-class and online courses to increase learning opportunities.

I am currently pursuing new professional opportunities that offer room for advancement. I am eager to contribute my expertise and skills to a company that values growth and development.

Experience

Customer Service Associate

Roofle

Answered customer’s questions through chat, email and phone. Checked drone photos for hail damage. Cold called homeowners for roofing project estimates.

Customer Service Communication Cold Calling Email Support Phone Support

Customer Service Associate

MBSI Corporation

Answered customer’s questions regarding the website. Engaged end users and answered questions via email and phone. Conducted hourly testing about the website’s performance.

Customer Service Communication Email Support Phone Support Quality Assurance

Quality Analyst / Trainer

MBSI Corporation

Developed and audited practices, programs and metrics reporting systems. Compiled and distributed weekly feedback to managers. Implemented test scripts and recorded results.

Quality Assurance Training Program Development Data Analysis Communication

Mentor

Sykes Asia Inc.

Provided guidance and recommended coping mechanisms for youth dealing with difficult issues. Planned, developed and implemented strategies to convey information with key decision makers.

Mentoring Communication Strategy Development

Technical Support Representative

Sykes Asia Inc.

Engaged end users and answered questions via email, phone, website live chat and in forums. Maintained customer happiness with forward-thinking strategies. Responded to customer requests for products, services and company information.

Technical Support Customer Service Communication Problem Solving Email Support

Technical Support Representative

Teleperformance

Submitted service tickets for equipment maintenance requests. Responded to support requests and walked individuals through basic troubleshooting tasks. Engaged end users and answered questions via email, phone, website live chat and in forums.

Technical Support Troubleshooting Customer Service Communication Ticketing