Looking for a job

Brooklyn Washington

@brooklynwashington

I improve customer experiences through accurate data tracking, client communication, and cross-functional operational support.

United States

Message

What I'm looking for

I'm looking for a customer-focused operations role where I can improve service experiences, maintain accurate data, coordinate across teams, and support engagement initiatives.

I've supported healthcare, insurance, telecommunications, and media operations by balancing customer communication with accurate behind-the-scenes coordination.

At CompTrustAGC Mutual Captive Insurance Company, I manage high-volume workflows and data tracking across multiple systems while coordinating clients, claims adjusters, and internal teams to support timely resolution.

At HerWinningWayz Podcast, I grew community engagement by 35%, increased the audience by 100+ followers in three months, and improved audience interaction by 25% through targeted social media campaigns and performance analysis.

Across PT Solutions and Fastwyre Broadband, I've improved client satisfaction, maintained 98% data accuracy, coordinated service scheduling, resolved escalations, and helped teams meet timelines and service goals.

Experience

Work history, roles, and key accomplishments

Current

Claims Assistant

Current

CompTrustAGC-MutualCaptiveInsuranceCompany

Aug 2025 - Present (1 year 2 months)

Managed high-volume workflows and data tracking across multiple systems, ensuring accuracy and compliance. Coordinated communication between clients, claims adjuster, and internal teams to support timely resolution.

Data Tracking Workflow Management Client Communication Compliance Documentation

Community & Engagement Manager

HerWinningWayzPodcast-Media&PersonalDevelopmentBrand

Jun 2022 - Jul 2025 (3 years 1 month)

Grew online community engagement by 35% and increased audience by 100+ followers within three months through targeted content initiatives. Developed and executed social media campaigns, increasing audience interaction by 25%.

Social Media Campaigns Content Strategy Audience Engagement Performance Metrics Community Management

Data Analyst

PTSolutions-OutpatientHealthcareProvider

Feb 2023 - Mar 2025 (2 years 1 month)

Supported the full client lifecycle from onboarding to service delivery, increasing satisfaction scores by 20%. Maintained 98% data accuracy using Excel and internal systems to support reporting and operational insights.

Data Analysis Excel Customer Relationship Management Reporting Operations Insights

Customer Success Scheduler

FastwyreBroadband-Telecommunication

Sep 2022 - Dec 2023 (1 year 3 months)

Coordinated scheduling and service experiences, improving appointment success rates by 10%. Resolved customer issues and escalations, contributing to a 15% increase in satisfaction scores.

Scheduling Customer Service Issue Resolution Cross Functional Collaboration Customer Satisfaction