Erica Bullington

I’m a Customer Success and Community Support professional with 4+ years managing high-volume customer interactions in fast-paced remote environments. I’m known for maintaining strong customer satisfaction metrics while resolving issues quickly and clearly.

In my current role as a Customer Account Coordinator – Walmart (Remote), I resolved 50+ customer inquiries daily and supported online community engagement through timely follow-up and problem-solving. I used Discord and chat-based communication to coordinate workflows with remote teams and maintain efficiency, while correcting account discrepancies to reduce escalations.

Previously, as a Claims Intake Specialist – PNC Bank (Atlanta, GA), I processed customer accounts and billing requests in compliance with internal policies, corrected discrepancies, and maintained audit-ready workflow documentation. I met productivity and accuracy standards in high-volume environments, with the attention to detail needed for Sports Betting support operations.

Before that, as an Insurance Verification Specialist – HGS (Remote), I verified insurance and account information, maintained accurate case notes, and escalated discrepancies to protect data integrity and compliance. I’m startup-minded, adaptable to evolving workflows, and focused on building strong relationships within online communities.