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@brookeyeates
Organized office manager and HR analyst with experience in administrative operations, policy support, and equity initiatives.
I am an organized office manager and former human resource analyst with hands-on experience supporting client-facing operations, maintaining confidential records, and ensuring compliance with HIPAA and CARF standards. I reliably manage front-desk workflows, scheduling, and document creation using Microsoft Word and Adobe Acrobat while prioritizing clear communication and professionalism.
Previously, I supported agency-wide HR processes at a state IT agency where I led digital transformation projects, developed DEI resources, and helped update policies and procedures. I have a BA in Political Science and a track record of researching public policy issues and producing actionable recommendations on sustainability and equity.
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Work history, roles, and key accomplishments
Angelic Behavioral Health Services
Mar 2024 - Present (1 year 8 months)
Manage front-desk operations, client intake, scheduling, and recordkeeping while ensuring HIPAA and CARF compliance and supporting providers in a fast-paced behavioral health clinic.
Virginia IT Agency
May 2021 - Feb 2023 (1 year 9 months)
Supported HR initiatives by creating Teams content for DEI, organizing networking events for female employees, and converting paper forms to online fillable PDFs to modernize agency workflows.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Political Science
Completed a Bachelor of Arts in Political Science, graduating in December 2024.
Software and tools used professionally
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