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@brookemesanko
Experienced multi-site operator and manager specializing in hospitality, bookkeeping, and customer service.
I am an experienced operator and manager with a long history running seasonal hospitality and retail businesses across New Jersey. I have led multiple food service and entertainment locations as owner, president, and general manager, focusing on operations, staff training, and guest experience.
My background includes hands-on bookkeeping and accounting for several companies, managing payroll and budgets, and using tools such as QuickBooks, Excel, and ADP/Paychex. I combine financial oversight with daily operational tasks to keep locations profitable and well-run.
I have extensive customer-service and sales experience, including group sales coordination and fundraising roles, plus certifications in ServSafe and substitute teaching. I prioritize team development, clear scheduling, and strong inventory and food safety practices.
I am dependable, detail-oriented, and skilled at cleaning and maintaining high standards for guest-facing locations. I seek roles where I can apply multi-site operations experience, bookkeeping skills, and a hands-on leadership approach to improve service and profitability.
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Work history, roles, and key accomplishments
Bowls & Dreams Corp.
Jan 2018 - Present (7 years 10 months)
Served as President and Operating Manager for Playa Bowls locations (LBI, Oceans City) managing operations, bookkeeping, staffing, and launch activities from 2018–2019 and ongoing regional management roles since 2019.
Thundering Surf Waterpark
Jan 2012 - Present (13 years 10 months)
Led marketing and promotional activities since 2012, coordinating group sales, events, and community outreach to increase attendance and seasonal group bookings.
Various Local Businesses
Jan 1999 - Present (26 years 10 months)
Provided bookkeeping services since 1999 for multiple businesses including waterpark and restaurant entities, managing accounts payable/receivable, payroll, and financial records.
Private Family
Jan 2022 - Dec 2023 (1 year 11 months)
Provided live-in care for an elderly family member with dementia from 2022–2023, managing daily care, medication reminders, and compassionate support.
Thundering Surf Waterpark & Associated Venues
Jan 1999 - Dec 2021 (22 years 11 months)
Managed operations for Thundering Surf waterpark and multiple food/service venues (1999–2021), responsible for staffing, budgeting, vendor relations, and maintaining guest experience during peak seasons.
Tula The Boutique
Jan 2005 - Dec 2016 (11 years 11 months)
Owned and operated a retail boutique, overseeing daily operations, merchandising, staffing, and customer service from 2005–2016, driving consistent seasonal sales and local market presence.
Degrees, certifications, and relevant coursework
Bachelor's
1999 - 2003
Completed a bachelor's degree at Rider University from 1999 to 2003.
High School Diploma, High School
1997 - 1999
Attended Toms River High School East from 1997 to 1999.
High School Diploma, High School
1995 - 1997
Attended Toms River High School North from 1995 to 1997.
Software and tools used professionally
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