Open to opportunities

Brooke Mesanko

@brookemesanko

Message

Experienced multi-site operator and manager specializing in hospitality, bookkeeping, and customer service.

United States

Message

What I'm looking for

I am seeking a hands-on operations or management role in hospitality or retail where I can lead teams, manage bookkeeping/payroll, and improve guest experience and profitability.

I am an experienced operator and manager with a long history running seasonal hospitality and retail businesses across New Jersey. I have led multiple food service and entertainment locations as owner, president, and general manager, focusing on operations, staff training, and guest experience.

My background includes hands-on bookkeeping and accounting for several companies, managing payroll and budgets, and using tools such as QuickBooks, Excel, and ADP/Paychex. I combine financial oversight with daily operational tasks to keep locations profitable and well-run.

I have extensive customer-service and sales experience, including group sales coordination and fundraising roles, plus certifications in ServSafe and substitute teaching. I prioritize team development, clear scheduling, and strong inventory and food safety practices.

I am dependable, detail-oriented, and skilled at cleaning and maintaining high standards for guest-facing locations. I seek roles where I can apply multi-site operations experience, bookkeeping skills, and a hands-on leadership approach to improve service and profitability.

Experience

Work history, roles, and key accomplishments

Current

President / Operating Manager

Current

Bowls & Dreams Corp.

Jan 2018 - Present (7 years 11 months)

Served as President and Operating Manager for Playa Bowls locations (LBI, Oceans City) managing operations, bookkeeping, staffing, and launch activities from 2018–2019 and ongoing regional management roles since 2019.

Restaurant Operations Bookkeeping Inventory HR Staff Training

Current

Marketing / Promotions Manager

Current

Thundering Surf Waterpark

Jan 2012 - Present (13 years 11 months)

Led marketing and promotional activities since 2012, coordinating group sales, events, and community outreach to increase attendance and seasonal group bookings.

Marketing Promotion Group Sales Event Coordination Customer Service Social Media Community Outreach

Current

Bookkeeper

Current

Various Local Businesses

Jan 1999 - Present (26 years 11 months)

Provided bookkeeping services since 1999 for multiple businesses including waterpark and restaurant entities, managing accounts payable/receivable, payroll, and financial records.

Quickbooks Excel Payroll Budgeting Accounts Payable Accounts Receivable Financial Reporting

Live-in Caregiver

Private Family

Jan 2022 - Dec 2023 (1 year 11 months)

Provided live-in care for an elderly family member with dementia from 2022–2023, managing daily care, medication reminders, and compassionate support.

Senior Care Dementia Care Medication Management Patient Support Time Management Communication

Operator / General Manager

Thundering Surf Waterpark & Associated Venues

Jan 1999 - Dec 2021 (22 years 11 months)

Managed operations for Thundering Surf waterpark and multiple food/service venues (1999–2021), responsible for staffing, budgeting, vendor relations, and maintaining guest experience during peak seasons.

Operations Management Budgeting Team Leadership Scheduling Vendor Management Customer Service

Owner / General Manager

Tula The Boutique

Jan 2005 - Dec 2016 (11 years 11 months)

Owned and operated a retail boutique, overseeing daily operations, merchandising, staffing, and customer service from 2005–2016, driving consistent seasonal sales and local market presence.