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Brodwyn Lydia Chetty

@brodwynlydiachetty

Client Success Manager focused on retention, onboarding, and subscription management for digital products and online businesses.

South Africa

Message

At The Risq Security Group, I supported clients and managed relationships while coordinating office operations, bookings, invoicing, and contracts. I also worked on social media advertising and business development.

My client success experience includes managing onboarding and daily client communication via Slack and Zoom, with 95% client satisfaction. I identified issues before escalation and handled difficult conversations to support retention.

I bring experience in client success and retention, subscription management, and support for high-ticket coaching and course launches. My strategy experience includes low-ticket self-liquidating funnels, high-ticket webinar funnels, virtual events, and social media monetization for digital products.

Earlier roles included administration, customer service, sales, and coordination at Fidelity Security Services, New Global, The Rock Gym & Wellness Centre, Crystal Solutions, and SEESA Payhouse. I've also worked with CRM and pipeline management using Zoho and GoHighLevel.

Experience

Work history, roles, and key accomplishments

Branch Office Manager

The Risq Security Group

Feb 2023 - Jun 2026 (3 years 4 months)

Managed virtual assistance, personal administration to the director, social media advertising, business development, office administration, sales orders, invoicing, bookings, meeting minutes, and client support.

Virtual Assistant Social Media Business Development Office Administration Sales Orders Invoicing Booking Meeting Minutes client support Contract Management Recruitment Data Capturing Credit Control Bookkeeping

Personal Assistant to Senior Management

Fidelity Security Services

May 2021 - May 2022 (1 year)

Provided client and key account support, diary and calendar management, administration and reporting, tenders and proposals, communication and liaison, and financial and contractual administration.

client support Diary Management Calendar Management Administration Reporting Tendering Proposals Communication Skills Financial administration

CMT Coordinator

New Global

Sep 2020 - May 2021 (8 months)

Coordinated cut, make, trim production planning, admin and documentation, recons, materials and stock control, quality and compliance, client liaising, and general office duties.

Production Coordination Planning Administration Stock Control Quality Control Compliance Client Liaison Bookkeeping Invoicing

Covid Screening Officer

Glen Heights Primary School

Jun 2020 - Aug 2020 (2 months)

Conducted Covid screening and enforced protocols and precautions for educators, scholars, and staff, and provided emergency medical attention when needed.

COVID 19 Screening Healthcare Protocols Emergency Response

Front Desk Branch Administrator

The Rock Gym & Wellness Centre

Mar 2019 - Jul 2020 (1 year 4 months)

Managed customer service, reception, memberships and contracts, payments and billing, member administration, general administration, social media advertising, content creation, and campaign management.

Customer Service Reception Membership Management Billing Social Media Content Creation Campaign Management Credit Control Bookkeeping Data Capturing

Administrator

Crystal Solutions

Mar 2018 - Sep 2018 (6 months)

Performed customer information verification, outbound and inbound calls, data capturing, query handling, compliance, admin tasks, and customer services for a UK client.

Customer Service Data Capturing Query Handling Compliance POPIA Administration

Telemarketer

SEESA Payhouse

Oct 2017 - Mar 2018 (5 months)

Handled appointment setting, outbound calling, product presentation, sales and conversion, customer service, follow-ups, reporting and compliance.

Telemarketing Appointment Setting Cold Calling Sales Customer Service Reporting Compliance

Client Success Manager

Brodwyn LC

Managed onboarding and daily client communication via Slack and Zoom, ensuring 95% client satisfaction. Identified issues before escalation and handled difficult conversations calmly, improving retention.