Brittney Moore

I’m a results-driven Implementation Manager with 4+ years of experience leading end-to-end SaaS onboarding and technical integrations for enterprise clients. I translate complex business and technical requirements into seamless product implementations that drive adoption, reduce time-to-value, and enhance customer satisfaction.

At Vivian Health, I led full-cycle onboarding for agency-segment customers, from discovery through post-launch support. I partnered with clients to understand workflows, business processes, and KPIs, and I served as a liaison between Engineering, Sales, and Customer Success to ensure smooth handoffs and successful go-live execution. I also delivered client training sessions and workshops to drive rapid user adoption, supported customers through Zendesk, and improved onboarding efficiency through implementation best practices.

Previously at ChurnZero, I managed 10+ concurrent technical implementations across diverse industries as a subject matter expert for the ChurnZero SaaS platform. I used JavaScript, REST APIs, HTTP requests, and CSV batch imports to guide clients through complex integrations and data mapping, and I acted as an internal project manager by tracking milestones, mitigating risks, and keeping cross-functional stakeholders aligned.

Earlier in my career, I strengthened my customer-first support approach through Discovery Communications by responding to customers via email, chat, app stores, and other social platforms to resolve inquiries within SLA and target goals. I handled 80 service tickets daily/400 weekly in Zendesk CRM, and I met performance goals tied to Customer Satisfaction, Average Handle Time, and Quality Assurance.