Brittany Wathen

Created route plans using work order data and route analysis software, and communicated routes to service personnel. Summarized and reviewed daily plans and delivered daily reporting to the Service Planning Supervisor.

Assisted digital customers with account questions and issues via chat and email, taking ownership through resolution. Researched problems, resolved technical issues, documented interactions, and collected/analyzed customer feedback.

Handled inbound customer calls, providing accurate answers and de-escalating dissatisfied situations through patient support. Guided callers through troubleshooting and account updates related to billing and scheduling, while collaborating to improve customer service.

Took incoming calls from claimants to answer unemployment claim questions and troubleshoot claim issues. Created and notated ticket accounts, assessed claimant documentation for fraud risk, and documented pertinent information for issue resolution.

Provided phone support to customers, branches, and employees while processing mortgage payments and related transactions. Balanced multiple department payments, researched customer questions, and processed refinances and payoffs.

Handled calls from current customers and prospects in a call center environment to drive sales and revenue. Used proactive sales and empathetic customer service skills, and ensured accurate account notations and service work preparation.

Managed loan distribution and supported the loan application process, including electronically completing applications and communicating loan contract focal points clearly. Handled payment intake, inbound/outbound calls to resolve conflicts and collect on defaulted loan agreements, and performed related clerical work such as balancing and accounts receivable.

Greeted customers and answered questions to improve engagement and deliver professional customer service. Operated cash registers and managed financial transactions while balancing drawers.

Provided customer service and supported food preparation in a fast-paced environment. Performed cash handling duties including processing payments and balancing cash drawers.

Supported pharmacy operations through customer service and data entry while handling prescription intake and documentation. Managed inventory, filed insurance claims and reversals, processed narcotics distribution, and handled cash while maintaining accuracy.

Assisted with residents’ primary care needs, including hygiene, dressing, and feeding, while supporting safe mobility transitions. Completed shift documentation, performed safety checks, and provided support for memory care residents including flight risk assessment.

Completed a pharmacy training program that included GED/Pharmacy Technology coursework.