Brittany Valle
@brittanyvalle
Motivated customer-focused benefits specialist with strong attention to detail.
What I'm looking for
I am a motivated, detail-oriented benefits specialist with broad customer service experience across mortgage operations and retail environments. I consistently handle sensitive situations and confidential information while supporting clients and colleagues through complex processes.
At United Wholesale Mortgage I progressed through roles from Loan Processor to Closer and then Benefits Specialist, contributing to loan closings, managing documentation, and supporting employees with FMLA and medical leave coordination. I routinely set up and attend benefits meetings and manage timecards and benefits status for employees on leave.
My background in retail (Walmart, Target, The Friends Experience) strengthened my customer-facing skills, inventory and stock management, and ability to assist customers directly. I bring empathy, organization, and a strong work ethic to every role.
I hold a Bachelor's degree in Psychology (South University Online, expected January 2026) and have been recognized on the Dean's List. I am committed to delivering high-quality results and supporting teams in regulated, customer-centric environments.
Experience
Work history, roles, and key accomplishments
Benefits Specialist
United Wholesale Mortgage
Oct 2025 - Present (4 months)
Managed FMLA and medical leave processes, coordinated benefit meetings, and maintained timecard and benefits status for employees on leave while handling sensitive situations.
Closer
United Wholesale Mortgage
Nov 2024 - Oct 2025 (11 months)
Answered client calls and supported borrowers through the loan-to-closing process while staying current with evolving housing regulations.
Loan Processor
United Wholesale Mortgage
Jan 2024 - Nov 2024 (10 months)
Retrieved and managed required loan documentation and assisted clients to achieve closing status while handling sensitive financial information.
Tracked inventory, maintained stocked and organized shelves, and assisted customers with inquiries to improve store operations and customer satisfaction.
Retail Sales Associate
The Friends Experience
Jun 2023 - Sep 2023 (3 months)
Performed weekly inventory recording, operated the register, and guided customers through the experience to enhance guest satisfaction.
Managed assigned store areas, maintained a clean environment, and assisted customers in locating products to support daily store operations.
Education
Degrees, certifications, and relevant coursework
South University Online
Bachelor's Degree, Psychology
2022 - 2026
Pursuing a Bachelor’s Degree in Psychology with coursework completed between June 2022 and January 2026; made the Dean's List.
Availability
Location
Authorized to work in
Job categories
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