Open to opportunities

Brittany Richardson

@brittanyrichardson1

I am an experienced IT support technician specializing in troubleshooting, customer service, and systems administration.

United States

Message

What I'm looking for

I’m seeking an IT support role where I can troubleshoot and resolve user issues, train others, grow into leadership, and work in a collaborative, customer-focused environment.

I am an experienced IT professional with 5 years in IT support, 10 years in administration and 13 years in customer service. I troubleshoot Microsoft applications, Active Directory, networking, printers, VPN/Wi‑Fi, Remedy ticketing and various desktop and application issues, and I have trained new hires and routed cases to the correct teams.

I bring leadership and process discipline from military service where I managed over 600 command records, oversaw $85k in training quotas and supported promotion boards. I also run a photography business with over 100 booked sessions and hold a B.S. in IT Management (3.6 GPA), demonstrating technical skill, client service and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

IT Support Tech Tier 1

Current

CrossCountry Mortgage

Mar 2022 - Present (3 years 6 months)

Provide Tier 1 IT support, resolving Microsoft 365, VPN/Wi-Fi, PC hardware, RingCentral, Encompass, and printer issues via Salesforce ticketing and phone; train new hires and route cases to correct teams to improve resolution flow.

Salesforce Service Cloud VPN Windows Active Directory RingCentral Encompass

Current

Photographer

Current

Brittany Leigh Photography

Jan 2017 - Present (8 years 8 months)

Booked and managed 100+ sessions since 2017, overseeing business operations, client relations, marketing, and Adobe-based editing to build and retain clientele.

Photography Adobe Photoshop Client Management Marketing Nikon Equipment Business Management Photo Editing

IT Associate Support Tech

Lowe's Companies

Oct 2018 - Mar 2022 (3 years 5 months)

Supported store IT systems by troubleshooting POS, Veribalance, Lowesnet, Windows 10 deployments and AIX/Linux issues while managing Remedy tickets and meeting SLAs to ensure timely store operations.

VeriBalance Veribalance Lowesnet Networking Remedy Troubleshooting

Personnel

United States Air Force

Jun 2010 - Oct 2016 (6 years 4 months)

Managed over 600 command records and prepared promotion materials, polishing 300+ promotion recommendation forms and distributing $85k in training quotas while serving as group commander's administrative assistant handling communications and customer service.

Records Management Promotions Processing Training Budgeting Administrative Support Customer Service

Education

Degrees, certifications, and relevant coursework

American Military University

Bachelor of Science, Information Technology Management

Grade: 3.6 GPA

Earned a Bachelor of Science in Information Technology Management (3.6 GPA), focusing on developing and communicating technological solutions and managing systems operations.