Open to opportunities

Brittany Miller

@brittanymiller

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Business Info Consultant with expertise in process improvement and analytics

United States

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What I'm looking for

Seeking a challenging role that leverages my expertise in process improvement, analytics, and team leadership to drive operational excellence and generate measurable value.

As a seasoned Business Info Consultant with extensive experience in healthcare operations, I have developed a comprehensive background in process improvement, analytics, research, and team-building leadership. My proven record in managing audit processes, supporting regulatory documents, and enhancing operational efficiency using data-driven insights has enabled me to generate measurable value.

With strong expertise in analytics, risk assessment, and performance tracking, I have successfully led teams to achieve operational excellence. My proficiency in guiding teams and translating business needs into user requirements specifications has allowed me to manage cases through full lifecycle.

Throughout my career, I have demonstrated excellent leadership skills, with a focus on improving customer satisfaction, streamlining processes, and enhancing operational efficiency. I am adept in using data-driven insights to drive decision-making and have a strong track record of achieving results.

Experience

Work history, roles, and key accomplishments

Current

Business Info Consultant

Current

Elevance Health

Jan 2023 - Jan 2024 (1 year)

Consulted with business partners to identify process improvement opportunities, developing solutions tailored to enhancing customer satisfaction. Led client meetings and developed reports to support strategic decision-making, improving operational efficiency and client engagement.

Process Improvement Data Analysis Client Management Project Management SOP Development Performance Tracking Cross Functional Collaboration Tableau Power BI

Business Analyst III

Elevance Health

Feb 2021 - Jan 2023 (1 year 11 months)

Researched and analyzed complex end user needs, leading cross-functional teams to streamline processes and enhance operational efficiency. Developed project plans and maintained dashboards to support data-driven decision-making.

Business Analysis Project Management Data Visualization Performance Management Process Improvement Cross Functional Collaboration Power BI Reporting

Benefit Analyst II

Elevance Health

Jan 2018 - Feb 2021 (3 years 1 month)

Served as the primary benefits liaison for multiple clients, improving communication and resolving complex issues. Developed standardized processes to enhance operational effectiveness and client satisfaction.

Benefits Administration Client Communication Cross Functional Collaboration Data Analysis Reporting Client Management

Senior Employer Service Representative

Elevance Health

Jan 2016 - Jan 2018 (2 years)

Acted as the main contact for national account clients, achieving high satisfaction rates. Provided training and support to new hires, enhancing team performance and client retention.

Account Management Customer Service Training Data Analysis Retention Communication Skills Performance Tracking Team Leadership

Employee Service Representative

Elevance Health

Apr 2014 - Jan 2016 (1 year 9 months)

Served as a liaison for national account clients, providing operational support and resolving escalations. Conducted research and analysis to streamline processes and improve service delivery.